Customer Success Executive

2 weeks ago

Pune Maharashtra, India DINGG Full time

**Customer Success Duties and Responsibilities**:

- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or

impersonating users)
- Update our internal databases with information about technical issues and useful discussions

with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams

**Requirements**:

- Experience as a Customer Success or similar CS role
- Familiarity with our industry is a plus
- Experience using MS Office.
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- Ability to upsell & cross sell products & services.

**Experience**: 1+ Yrs

**Qualifications**: Graduation

**Location**:Pune

Address:
Office 7, Madhuban Society, LN 5, Koregaon Park, Pune, India

Vrienden Tech Private Limited

Pay: ₹25,000.00 - ₹35,000.00 per month

Schedule:

- Day shift

Application Question(s):

- what is your notice period?
- what is your current CTC in lacs annually??
- what is your expected CTC in lacs annually?

**Experience**:

- Customer service: 1 year (preferred)

**Location**:

- Pune, Maharashtra (preferred)

Work Location: In person

  • Customer Success Executive

    2 weeks ago

    Shivajinagar, Pune, Maharashtra, India ADORIT IT Services Pvt Ltd Pune Full time

    **Job Title: Customer Success Executive** **Location: Pune** *** **About Us**: We are a leading provider of innovative technology solutions, offering a range of products from **ADOBE, Microsoft, and TATA Tele Business Services**. Our mission is to deliver exceptional customer experiences and drive business growth through our cutting-edge solutions. **Job...

  • Customer Success Executive

    6 days ago

    Pune, Maharashtra, India ESP Global Services Full time

    **About the Job**: As a Customer Success Executive, you will be a critical member of the customer success team, focusing on ensuring customer satisfaction, retention, and the successful delivery of services. You will work closely with the Customer Success Manager (CSM) to support daily operations, resolve customer issues quickly, and drive improvements in...

  • Customer Success Executive

    2 weeks ago

    Pune, Maharashtra, India, Maharashtra StarApps Studio Full time

    Customer Success ExecutiveLocation: Pune (WFH)Shifts: Night (7 PM – 4 AM) / Early Morning (4 AM – 1 PM)About StarApps StudioStarApps Studio is a fast-growing, bootstrapped, and profitable B2B SaaS company empowering 25,000+ Shopify merchants, including 1,000+ Shopify Plus stores, with 6 highly-rated apps. With a $4M ARR and a goal to hit $10M, we rank...

  • Customer Success Executive

    1 week ago

    Pune, India StarApps Studio Full time

    Customer Success Executive Location : Pune (WFH) Shifts : Night (7 PM – 4 AM) / Early Morning (4 AM – 1 PM) About StarApps Studio StarApps Studio is a fast-growing, bootstrapped, and profitable B2B SaaS company empowering 25,000+ Shopify merchants, including 1,000+ Shopify Plus stores, with 6 highly-rated apps. With a $4M ARR and a goal to hit $10M, we...

  • Customer success executive

    7 days ago

    Pune, India StarApps Studio Full time

    Customer Success Executive Location : Pune (WFH) Shifts : Night (7 PM – 4 AM) / Early Morning (4 AM – 1 PM) About Star Apps Studio Star Apps Studio is a fast-growing, bootstrapped, and profitable B2 B Saa S company empowering 25,000+ Shopify merchants, including 1,000+ Shopify Plus stores, with 6 highly-rated apps. With a $4 M ARR and a goal...

  • Customer Success Executive

    1 week ago

    Pune, India StarApps Studio Full time

    Customer Success Executive Location : Pune (WFH) Shifts : Night (7 PM – 4 AM) / Early Morning (4 AM – 1 PM) About StarApps Studio StarApps Studio is a fast-growing, bootstrapped, and profitable B2B SaaS company empowering 25,000+ Shopify merchants, including 1,000+ Shopify Plus stores, with 6 highly-rated apps. With a $4M ARR and a goal to hit $10M, we...

  • Customer Success Executive

    1 week ago

    Pune, India StarApps Studio Full time

    Customer Success Executive Location: Pune (WFH) Shifts: Night (7 PM – 4 AM) / Early Morning (4 AM – 1 PM) About StarApps Studio StarApps Studio is a fast-growing, bootstrapped, and profitable B2B SaaS company empowering 25,000+ Shopify merchants, including 1,000+ Shopify Plus stores, with 6 highly-rated apps. With a $4M ARR and a goal to hit $10M, we...

  • Customer Success Executive

    1 week ago

    Pune, India StarApps Studio Full time

    Customer Success Executive Location : Pune (WFH) Shifts : Night (7 PM – 4 AM) / Early Morning (4 AM – 1 PM) About StarApps Studio StarApps Studio is a fast-growing, bootstrapped, and profitable B2B SaaS company empowering 25,000+ Shopify merchants, including 1,000+ Shopify Plus stores, with 6 highly-rated apps. With a $4M ARR and a goal to hit $10M, we...

  • Customer Success Executive

    2 weeks ago

    Pune, India StarApps Studio Full time

    Customer Success Executive Location: Pune (WFH) Shifts: Night (7 PM – 4 AM) / Early Morning (4 AM – 1 PM) About StarApps Studio StarApps Studio is a fast-growing, bootstrapped, and profitable B2B SaaS company empowering 25,000+ Shopify merchants, including 1,000+ Shopify Plus stores, with 6 highly-rated apps. With a $4M ARR and a goal to hit $10M, we...

  • Customer success executive

    4 days ago

    Pune, India StarApps Studio Full time

    Customer Success Executive Location : Pune (WFH) Shifts : Night (7 PM – 4 AM) / Early Morning (4 AM – 1 PM) About Star Apps Studio Star Apps Studio is a fast-growing, bootstrapped, and profitable B2 B Saa S company empowering 25,000+ Shopify merchants, including 1,000+ Shopify Plus stores, with 6 highly-rated apps. With a $4 M ARR and a goal to hit...