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Customer Success Executive

2 weeks ago

Pune Maharashtra, India DINGG Full time

**Customer Success Duties and Responsibilities**:

- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or

impersonating users)
- Update our internal databases with information about technical issues and useful discussions

with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams

**Requirements**:

- Experience as a Customer Success or similar CS role
- Familiarity with our industry is a plus
- Experience using MS Office.
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- Ability to upsell & cross sell products & services.

**Experience**: 1+ Yrs

**Qualifications**: Graduation

**Location**:Pune

Address:
Office 7, Madhuban Society, LN 5, Koregaon Park, Pune, India

Vrienden Tech Private Limited

Pay: ₹25,000.00 - ₹35,000.00 per month

Schedule:

- Day shift

Application Question(s):

- what is your notice period?
- what is your current CTC in lacs annually??
- what is your expected CTC in lacs annually?

**Experience**:

- Customer service: 1 year (preferred)

**Location**:

- Pune, Maharashtra (preferred)

Work Location: In person