Customer Success Executive
2 weeks ago
Qualifications:Bachelor's degree in Business, Communications, or a related field. 1-2 years of experience in customer success, account management, or a customer-facing role.Strong communication and interpersonal skills.
- Ability to build and maintain strong relationships with customers. Problem-solving skills and a proactive approach to customer success. Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Key Responsibilities:
1. Customer Engagement:
- Proactively engage with customers to understand their business needs, challenges, and goals.
- Provide regular check-ins, performance reviews, and product updates to ensure customer satisfaction.
2. Customer Support:
- Act as the first point of contact for customer inquiries, resolving issues, and providing timely solutions.
- Collaborate with other teams to escalate and resolve complex issues.
3. Product Advocacy:
- Educate customers on new features and functionalities to maximize their usage and value from our products.
- Gather customer feedback and insights to influence product development and improvements.
4. Renewals and Upsells:
- Work closely with the sales team to identify upsell opportunities and drive renewals.
- Ensure customers are on the best plan to meet their needs and are aware of any additional services that could benefit them.
5. Documentation and Reporting:
- Maintain accurate records of customer interactions, issues, and outcomes.
- Provide regular reports on customer health, product usage, and potential churn risks.
**Job Types**: Full-time, Permanent
Pay: ₹25,000.00 - ₹40,000.00 per month
**Benefits**:
- Paid sick time
- Provident Fund
Schedule:
- Day shift
- Morning shift
**Education**:
- Bachelor's (required)
**Experience**:
- Customer support: 2 years (required)
- Customer service: 2 years (required)
- Office experience: 2 years (required)
Work Location: In person
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