Customer Success Executive

2 weeks ago


Goregaon Mumbai Maharashtra, India Volody Product Pvt Lltd Full time

Qualifications:Bachelor's degree in Business, Communications, or a related field. 1-2 years of experience in customer success, account management, or a customer-facing role.Strong communication and interpersonal skills.
- Ability to build and maintain strong relationships with customers. Problem-solving skills and a proactive approach to customer success. Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

Key Responsibilities:
1. Customer Engagement:

- Proactively engage with customers to understand their business needs, challenges, and goals.
- Provide regular check-ins, performance reviews, and product updates to ensure customer satisfaction.

2. Customer Support:

- Act as the first point of contact for customer inquiries, resolving issues, and providing timely solutions.
- Collaborate with other teams to escalate and resolve complex issues.

3. Product Advocacy:

- Educate customers on new features and functionalities to maximize their usage and value from our products.
- Gather customer feedback and insights to influence product development and improvements.

4. Renewals and Upsells:

- Work closely with the sales team to identify upsell opportunities and drive renewals.
- Ensure customers are on the best plan to meet their needs and are aware of any additional services that could benefit them.

5. Documentation and Reporting:

- Maintain accurate records of customer interactions, issues, and outcomes.
- Provide regular reports on customer health, product usage, and potential churn risks.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹40,000.00 per month

**Benefits**:

- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Morning shift

**Education**:

- Bachelor's (required)

**Experience**:

- Customer support: 2 years (required)
- Customer service: 2 years (required)
- Office experience: 2 years (required)

Work Location: In person



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