Customer Success

4 days ago

Goregaon, Maharashtra, India 3dee5520-b99d-42b9-b1f2-3766a9861a67 Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Role Summary:

Raise is built on this core philosophy - we will bring exceptionally great products, awesome user experience and best in class customer service to our users. We have started with our first step by launching an Investment & Trading platform Dhan ) in November 2021.

Responsibilities :

-Customer Interaction: Respond to customer queries and concerns promptly and professionally.

-Issue Resolution: Resolve complaints or escalate unresolved issues to appropriate internal teams.

-Product Knowledge: Maintain deep knowledge of the companys products, services, policies, and procedures.

-Customer Satisfaction: Ensure a positive customer experience and strive for first-contact resolution.

-Documentation: Log interactions and updates accurately in the CRM system.

-Performance Metrics: Meet targets such as response time, resolution time, QA, CSAT (Customer Satisfaction Score), etc.

-Team Collaboration: Work with other departments (technical, product, etc.) to resolve customer issues.

-Feedback Collection: Record customer feedback and suggestions for product/service improvement.

Expected Skills:

-Graduation from a relevant field.

-Customer Service experience in the broking industry would be an added advantage.

-Excellent at both verbal and written communication

-Ability to form conversations.

-1-4 years of experience in a similar role.

CS team works rotationally on below shifts:

-8 am to 5pm & 9 am to 6pm & 11am to 8pm & 1pm to 10pm (work from office shifts)

-3 to 12 am (work from home shifts)

Office Location: Goregaon West.

About Raise Financial Services

We are building technology led financial products and infrastructure for Indias top 25Mn+ financially aware and literate users. Our product lines span investments, financing, insurance, payments, and wealth services. We will offer consumer products & services that cater to these users, and will offer the same technology & infrastructure to partners in the startup ecosystem willing to take the experience to everyone in India. Our focus is on 3 core aspects - build great products, deliver awesome experiences and provide exceptional customer services to our users.

Explore more:

  • Company Website: 
  • Linkedin Profile :  Raise Financial Services
  • Instagram :  Life at Raise

Join us on our journey to build Raise

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