Customer Support Executive

1 week ago

Mohali, India RChilli Inc. Full time

Providing accurate and helpful information to customers about products, services, policies, and procedures.
- Managing and documenting customer interactions in a customer relationship management (CRM) system.
- Identifying and escalating complex or unresolved issues to senior customer support representatives or managers.
- Collaborating with other departments such as sales, marketing, and technical support to address customer needs.
- Monitoring customer feedback and using it to improve customer service processes and procedures.
- Ensuring customer satisfaction and retention by maintaining a positive and professional attitude.
- Meeting performance targets such as response time, resolution time, and customer satisfaction ratings.
- Keeping up-to-date with product knowledge, industry trends, and customer service best practices.
- Participating in training sessions and coaching programs to enhance skills and knowledge.

**Requirements**:

- A Bachelor degree in a related field or equivalent work experience.
- 1+ years of experience as customer support
- Good communication skills, both written and verbal.
- Ability to multi-task, prioritize, and manage time effectively.
- Strong problem-solving and decision-making skills.
- Proficiency in using customer service software and tools, such as CRM systems, zendesk, and live chat platforms.
- Flexibility to work in a 24/7 environment and to adapt to changing work schedules.
- A customer-centric mindset and a willingness to go the extra mile to provide exceptional service.
- Patience, empathy, and a positive attitude towards customers.
- Knowledge of the company's products, services, and policies.
- Experience in a customer service or support role is preferred.

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