
Customer Support Executive
13 hours ago
**Customer Support Executive Responsibilities**:
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures. Planning the training and standardization of service delivery.
- Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team. Customer Support Executive
**Requirements**:
- A bachelor’s degree in administration or a related field.
- A minimum of 3 years experience.
- Knowledge of CRM systems.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.
**Salary**: ₹20,000.00 - ₹40,000.00 per month
**Benefits**:
- Commuter assistance
- Food provided
- Health insurance
- Life insurance
- Provident Fund
Schedule:
- Evening shift
- Flexible shift
- Monday to Friday
- Night shift
Supplemental pay types:
- Overtime pay
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Mohali, Punjab: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 3 years (preferred)
- Customer service: 3 years (required)
**Language**:
- English (preferred)
**Speak with the employer**
+91-XXXXXXXXXX
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