Customer Support Executive

2 days ago

Mohali, India Innovative Incentives Rewards Pvt. Ltd Full time

Customer Service Executive roles are answering calls professionally to provide information of orders given or cancelled and obtaining details about the complaints of products and services. Always active for the potential customers by answering their questions and suggesting information about other products and services to fulfil the target of ensuring excellent service standards.

**What Would You Be Doing**
- Customer orientation and ability to adapt/respond to different types of characters
- Provides Information about Products and Services
- Timely Revert to Customers with any Missing Information
- Strong Phone Contact Handling Skills & Active Listening
- Some Experience as Client Service Executive
- Familiarity with CRM Systems & Practices
- Preferably be proficient in any REGIONAL language apart from English/Hindi
- Respond to customer inquiries and problem escalations
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.

**What Do We Expect**
- Good oral and written communication skills and a positive attitude
- Self-motivated and driven to succeed in a competitive market
- Proven customer support experience
- Proven time management skills, with the ability to self-motivate and organize daily routine
- Strong personal computer and MS Office skills, e.g., Word, Excel, PowerPoint
- Proactively respond by notifying customers of problems
- Willing to learn about company products and the industry
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.

**Salary**: ₹180,000.00 - ₹220,000.00 per month

Ability to commute/relocate:

- Mohali, Punjab: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (preferred)

**Language**:

- English (required)

**Speak with the employer**
+91 9041098504

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