Executive - Reservations

5 days ago


Kerala, India IHCL Full time

Job Responsibilities
- Responsible for room revenue maximization.
- Assists the DOR ensure RevPar Leadership with consistent ADR increase thereby ensuring highest EBITDA for the hotel.
- Drives Revenue through the selling and up selling of reservations, room types and additional items.
- Provides qualitative customer service on every call.
- Answers customer inquiries, providing professional assistance to potential and existing guests on every call.
- Prepares daily reports like Business on Books, cancellation and creation report, VIP Arrival.
- Upsells products and accomodations whenever possible.
- Prepares accurate input of all data required to complete transaction.
- Generate revenue reports for revenue analysis on a monthly basis.
- Guides the reservation team for effective inventory management to optimize room category revenue generation.
- Ensures prompt & accurate reverts for all room related queries."
- Identifies departmental and individual training needs, develops training calenders, conducts training and recommends suitable training programs to address individual capability gaps. Participate in certification of team members in key skills. Ensures self and directly reporting managers attend appropriate core training classes.
- Prepare department duty rosters and approves leave in consultation with the department head.
- Demonstrates a culture of recognition by actively participating in the STARS (Special Thanks and Recognition System) Program.
- Demonstrates a culture of Trust, Awareness and Joy by conducting departmental meetings, reviewing V-Connect feedback, drawing and implementing suitable action plans."
- Reviews audit findings - Safety/Hygiene and TPAM (Taj Positive Assurance Model) and takes corrective measures to ensure full compliance.
- Prepares the internal audit checklists as per the IHCL Safety Guidelines.
- Adheres to all departmental legal compliances.
- Identify risks and develop HIRA (Hazard Identification and Risk Assessment).
- Adheres to roles and responsibilities pertaining to safety as defined by the hotel from time to time as per the PCM (Progressive Consequence Management) SOP and IMBC (Incident Management and Business Continuity).
- In addition to the above-mentioned duties and job functions, performs any other assignment given by the management within the scope of job

Job Requirements



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