Reservation Executive

3 days ago

Nedumbassery Kochi Kerala, India Platonic Holidays Pvt Ltd Full time

Here are some key responsibilities and skills that are typically included in a Reservation Executive role:
*Key Responsibilities*

2. *Provide Customer Service*: Respond to customer inquiries, resolve issues, and provide information about hotel services and facilities.

3. *Process Bookings*: Verify guest information, process payments, and confirm bookings.

4. *Maintain Accurate Records*: Update reservation records, ensure accuracy, and maintain confidentiality.

5. *Meet Sales Targets*: Achieve sales targets by promoting hotel services and upselling rooms.

6. *Collaborate with Other Departments*: Work with front desk, housekeeping, and other departments to ensure smooth operations.

*Key Skills*

1. *Excellent Communication Skills*: Verbal and written communication skills to interact with guests and colleagues.

2. *Organizational Skills*: Ability to prioritize tasks, manage multiple reservations, and maintain accurate records.

3. *Problem-Solving Skills*: Ability to resolve customer complaints and issues in a professional manner.

4. *Technical Skills*: Proficiency in hotel reservation systems, such as Property Management Systems (PMS) and Online Travel Agencies (OTAs).

5. *Attention to Detail*: Ability to maintain accurate records and ensure attention to detail in all aspects of the role.

6. *Sales and Marketing Skills*: Ability to promote hotel services and upsell rooms to achieve sales targets.

7. *Time Management Skills*: Ability to manage time effectively, prioritize tasks, and meet deadlines.

8. *Teamwork and Collaboration*: Ability to work collaboratively with other departments and colleagues to achieve common goals.

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹30,147.17 per month

**Benefits**:

- Work from home

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Experience**:

- total work: 2 years (preferred)

Work Location: In person

**Speak with the employer**
+91 8301017000

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