Reservation Executive

17 hours ago

Kochi Kerala, India GrowMyHotel Full time

A Reservation Executive in a GrowMyHotel plays a crucial role in facilitating hotel bookings and managing reservations to ensure the efficient operation of the business. Their primary responsibility is to maximize room occupancy and revenue while providing excellent customer service. Here is a job description and key responsibilities for a Reservation Executive in a hotel marketing company:
**Position Title**: Reservation Executive

**Department**: Sales and Marketing Location: Kochi-Kerala

**Job Summary**: The Reservation Executive is responsible for managing reservations, optimizing room occupancy, and assisting in marketing and promotional activities. This role plays a key part in revenue generation for the GrowMyHotel Properties

Key Responsibilities:
**Reservation Management**:

- Maintain an accurate and up-to-date reservation database.
- Confirm reservations and send booking confirmations to guests.

**Inventory Control**
- Monitor room availability and make recommendations for rate adjustments based on demand and occupancy levels.
- Collaborate with hotel partners to allocate room inventory efficiently.
- Ensure all special requests and preferences of guests are recorded and communicated to the hotel.

**Customer Service**
- Provide excellent customer service to guests by answering their inquiries, handling requests, and resolving issues promptly and professionally.
- Assist in creating a positive guest experience by offering suggestions for room selection and upselling available amenities.

**Sales and Marketing Support**
- Collaborate with the marketing team to promote special packages, offers, and promotions.
- Use customer data to identify opportunities for targeted marketing efforts.
- Assist in implementing pricing and revenue management strategies.

**Reports and Analytics**
- Prepare and analyze reservation and occupancy reports to identify trends and patterns.
- Provide insights and recommendations for pricing, inventory management, and customer preferences.

**Online Presence Management**
- Update and manage online booking platforms and ensure rates and availability are accurate and competitive.
- Monitor online reviews and ratings, taking appropriate actions to address any negative feedback.

**Compliance and Quality Assurance**
- Ensure that all reservations and booking procedures comply with company policies and industry standards.
- Participate in quality assurance and auditing processes to maintain high service standards.

**Qualifications and Skills**
- Any Degree / Diploma (a degree / Diploma in hospitality management or a related field is a plus).
- Previous experience in reservations or front office operations in the hospitality industry.
- Proficiency in hotel reservation systems and booking software.
- Strong communication and customer service skills.
- Sales and marketing knowledge is advantageous.
- Analytical skills for data analysis and reporting.
- Attention to detail and organizational abilities.
- Multilingual skills may be preferred, depending on the hotel's & Resorts clientele.
- Ability to work in a fast-paced, team-oriented environment.

**Job Types**: Full-time, Permanent, Fresher, Internship

Pay: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 2 years (required)

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