Reservation Executive

2 days ago

Kochi Kerala, India Paradigm Consultancies Full time

**WE ARE HIRING**

**Job designation:

- Reservations Executive: Hotel**

**Job location:

- Kerala**

**Salary:

- 15,000-22,000 Per Month**

**Experience:

- **

**Total experience:

- **
- 5 years of experience in a reservations role within the hospitality industry.

**Minimum experience:

- **
- 2 years of experience in a reservations role within the hospitality industry.

**Education:

- **
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.

**Skillset:

- **
- **Good communication skills**:

- **Proficiency with MS Office**

**IMMEDIATE JOINERS REQUIRED**

**Introduction**:
As a Reservations Executive in our prestigious hotel, you will play a pivotal role in ensuring seamless guest experiences by managing and coordinating all aspects of room reservations. Your dedication to delivering exceptional customer service and your keen attention to detail will contribute to the overall success and reputation of our establishment.

**Responsibilities**:

- **Reservation Management**:

- Effectively manage room inventory to maximize occupancy and revenue.
- Coordinate with other departments to ensure accurate and timely information regarding room availability and special requests.
- **Customer Service**:

- Provide outstanding customer service by assisting guests with reservation inquiries, modifications, and cancellations.
- Address and resolve guest concerns or issues related to reservations promptly and professionally.
- Maintain a positive and welcoming demeanor to enhance the overall guest experience.
- **Communication**:

- Collaborate with the front office, sales, and other relevant departments to ensure accurate and up-to-date information is communicated.
- Regularly update management on reservation trends, patterns, and notable guest feedback.
- **Technology Utilization**:

- Proficiently use reservation management systems and other related software to process bookings and manage guest information.
- Stay updated on industry trends and advancements in reservation technology.
- **Administrative Tasks**:

- Generate reports on reservation statistics, trends, and revenue.
- Ensure proper documentation and filing of reservation records.

**Requirements**:

- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficient in using reservation management systems and related software.
- Problem-solving skills with a customer-centric approach.
- Positive, proactive, and detail-oriented.
- Ability to work under pressure and in a fast-paced environment.
- Team player with a collaborative mindset.

**FULL TIME**

**Languages:

- English, Hindi and Marathi**

Pay: ₹15,000.00 - ₹22,000.00 per month

Work Location: In person

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