Reservation Executive

15 hours ago

Kakkanad Kochi Kerala, India Willmount Resorts Full time ₹ 2,16,000 per year

Willmount Resorts is seeking a dedicated and detail-oriented Reservation Executive to manage and coordinate all guest booking activities from our Head Office in Kakkanad, Ernakulam. The ideal candidate will be responsible for handling all reservation-related enquiries, confirmations, cancellations, and modifications efficiently and professionally, ensuring a seamless booking experience for our guests across all Willmount properties.

Key Responsibilities:

  • Handle reservation calls, emails, and messages from guests, travel agents, and online portals.
  • Enter, update, and manage bookings accurately using our reservation software (Ezee).
  • Coordinate with property managers at Willmount Cabin Homes (Munnar) and Geodesic Domes (Vagamon) for availability and booking confirmations.
  • Ensure all bookings are documented with clear payment status, guest details, and special requests.
  • Process cancellations and amendments and communicate refund or rescheduling policies to guests.
  • Maintain proper records of all reservations, OTA bookings, and direct inquiries.
  • Ensure daily occupancy reports, booking trends, and reservation data are shared with the management team.
  • Build and maintain strong relationships with travel agents, corporate clients, and online travel platforms.
  • Assist in resolving guest booking issues and escalate cases when required.
  • Collaborate with the marketing team to track the effectiveness of promotions and special offers.

This can also be searched for tele-calling, sales, telesales, freshers or experienced, female, customer relations, customer support, crm, customer management, booking executive

Job Types: Full-time, Permanent, Fresher

Pay: ₹15, ₹18,000.00 per month

Benefits:

  • Internet reimbursement
  • Leave encashment

Education:

  • Bachelor's (Preferred)

Experience:

  • Telemarketing: 1 year (Required)
  • B2B sales: 1 year (Required)
  • Sales: 1 year (Required)
  • Telecommunication: 1 year (Required)

Language:

  • Malayalam (Preferred)
  • English (Preferred)

Work Location: In person

Speak with the employer

  • Urgent! Senior Reservation Executive

    3 days ago

    Kakkanad, Kerala, India Advenxa Full time

    Senior Reservation Executive Location InfoPark Kochi Kerala Education Graduation Mandatory Hospitality Travel background preferred Experience Minimum 2 years of experience in the International Travel Industry Salary 25 000 - 30 000 per month Based on previous exp and package Requirement Excellent Communication Skill is mandatory Work Timing Rotational Night...

  • Reservation Executive

    1 week ago

    Kochi, Kerala, India Velocity Full time

    Reservation Executive plays a crucial role in ensuring a seamless booking experience for guests in the hospitality sector. With the right qualifications and skills, professionals in this role contribute to the success and reputation of their establishments. **Job Brief** - Managing reservations and booking requests from customers. - Ensuring accurate and...

  • Reservation Executive

    1 week ago

    Kochi, Kerala, India Springdale Heritage Full time

    **Job description** 1-2 years of experience in hotel reservation and travel agencies preferred. Must be fluent in English and should be able to handle Hindi and Tamil. **Job Types**: Full-time, Regular / Permanent Schedule: - Morning shift **Experience**: - total work: 1 years (Prefers) Send resume to: 9745463137 Pay: ₹18,000.00 - ₹22,000.00 per...

  • Reservation Executive

    6 days ago

    Palarivattom, Kochi, Kerala, India Le MontFort, Munnar Full time ₹ 2,40,000 - ₹ 3,00,000 per year

    We are seeking a highly organized and customer-focused Reservation Executive / Reservation Manager to join our Sales & Reservation office in Cochin. The successful candidate will be responsible for managing room reservations, responding to guest inquiries, and ensuring a seamless booking experience for our guests.Key Responsibilities:· Manage Room...

  • Reservation Executive

    1 week ago

    Vyttila, Kochi, Kerala, India Explore Lakshadweep Full time

    Job Title: Reservation Executive Location: Sea Shells Beach Resort, Lakshadweep Employment Type: Full-time Job Summary: Key Responsibilities: 1. Reservation Management - Handle all inbound calls related to reservations, inquiries, and guest services. - Provide accurate and detailed information to potential and existing guests regarding room rates,...

  • Reservation Executive

    1 week ago

    Kochi, Kerala, India Niko Hotels Full time

    **Key Responsibilities**: - Process individual and group reservations in the property management system (PMS), ensuring accuracy in dates, rates, and guest details. - Upsell room categories and promote packages to maximize revenue. - Maintain up-to-date knowledge of room availability, rates, promotions, and hotel services. - Monitor and respond to booking...

  • Reservation Executive

    1 week ago

    Palarivattom, Kochi, Kerala, India Clado Solutions Full time ₹ 84,000 - ₹ 3,00,000 per year

    We are looking for a detail-oriented and customer-focused Reservation Executive to join our tourism department. The ideal candidate will handle customer inquiries, manage reservations for travel/tour packages, coordinate with hotels, airlines, and transport providers, and ensure a seamless booking experience for clients.Key Responsibilities:Handle customer...

  • Reservations Executive

    2 weeks ago

    Kochi, India Terra Destinations Full time

    We're Hiring: Reservation ExecutiveLocation: Mattancherry, Kochi | Full-TimeExperience: 1–3 YearsApply at: Subject: Application – Reservation ExecutiveAbout Terra DestinationsTerra Destinations is a boutique travel company specializing in:Hotel ReservationsTransportation ServicesDomestic & International Tour PackagesWe curate immersive travel...

  • Reservations Executive

    2 weeks ago

    Kochi, Kerala, India Marriott International, Inc Full time

    **Job Number** 24082943 **Job Category** Reservations **Location** Four Points by Sheraton Kochi Infopark, Infopark Kochi Phase 1 Campus, Kochi, Kerala, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes....

  • Reservation Executive

    21 hours ago

    Kochi, Kerala, India Marriott International, Inc Full time

    **Job Number** 24107738 **Job Category** Reservations **Location** Courtyard Kochi Airport, VIP Road, Opposite Kochi International Airport, Kochi, Kerala, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes....