Reservation Executive

20 hours ago

Vyttila Kochi Kerala, India Explore Lakshadweep Full time

Job Title: Reservation Executive

Location: Sea Shells Beach Resort, Lakshadweep

Employment Type: Full-time

Job Summary:
Key Responsibilities:
1. Reservation Management
- Handle all inbound calls related to reservations, inquiries, and guest services.
- Provide accurate and detailed information to potential and existing guests regarding room rates, availability, packages, and resort amenities.
- Confirm reservations, manage cancellations, and update guest information in the system promptly.

2. Database and Record Management
- Maintain up-to-date records of reservations and booking details on Google Drive.
- Regularly update and monitor all guest and booking information for accuracy.
- Prepare daily and weekly reports for management, summarizing reservation data and occupancy rates.

3. Guest Relations
- Deliver outstanding customer service over the phone, ensuring a welcoming and professional experience.
- Address and resolve guest inquiries and complaints with a customer-first approach.
- Provide recommendations on resort activities, amenities, and local attractions to enhance the guest experience.

4. Coordination of Resort Activities
- Work closely with other departments to coordinate and manage all resort activities (e.g., island tours, water sports, dining experiences).
- Ensure that the scheduling of activities aligns with guest preferences and availability.
- Maintain effective communication with activity teams to ensure smooth operation and high guest satisfaction.

5. Administrative Support
- Support the front office and guest services team with administrative duties as needed.
- Stay updated on resort policies, promotions, and events to provide accurate information to guests.

Qualifications:

- Bachelor’s degree in hospitality management, tourism, or a related field preferred.
- Minimum 1-2 years of experience in a similar role within the hospitality industry.
- Proficiency in Microsoft Office Suite and Google Workspace (especially Google Drive).
- Strong communication skills, both verbal and written.
- Ability to multitask, manage time effectively, and maintain a high level of organization.
- Exceptional customer service and problem-solving skills.

Desired Skills:

- Experience in using hotel reservation software.
- Familiarity with the Lakshadweep region, local attractions, and cultural understanding.
- A friendly and approachable demeanor with a passion for hospitality.

This position is ideal for someone who enjoys working with people, is organized and tech-savvy, and thrives in a resort environment.

Pay: ₹18,000.00 per month

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 9383443467

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