Reservation Executive

4 days ago


Kochi Kerala, India Niko Hotels Full time

**Key Responsibilities**:

- Process individual and group reservations in the property management system (PMS), ensuring accuracy in dates, rates, and guest details.
- Upsell room categories and promote packages to maximize revenue.
- Maintain up-to-date knowledge of room availability, rates, promotions, and hotel services.
- Monitor and respond to booking requests through OTAs and ensure parity across all platforms.
- Coordinate with the Front Office and Housekeeping teams to manage special requests and ensure room readiness.
- Maintain accurate records of all reservations, cancellations, and modifications.
- Follow up on no-shows and process applicable charges as per hotel policy.
- Prepare and analyze reservation reports for management.
- Maintain guest confidentiality and handle sensitive information with discretion.
- Provide excellent customer service to enhance guest satisfaction and loyalty.

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹20,000.00 per month

**Benefits**:

- Food provided
- Life insurance

Schedule:

- Day shift
- Monday to Friday
- Morning shift
- Weekend availability

Work Location: In person

**Speak with the employer**
+91 9207806444



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