Dbat:digital Operations Team
13 hours ago
**About Digital Banking and Transformation**:
The Digital Banking and Transformation (DBAT) team builds new end-to-end customer propositions with an ambition of delivering new age financial services directly to the customers. The DBAT team has invested in digital capabilities that include building the bank’s own engineering team, adapting new age engineering practices and building an API centric architecture to improve customer experience, employee experience and efficiencies.
**About the Role**:
The Digital Operation team member is responsible for ensuring handling Retail Internet and Mobile Banking and ASAP related customer’s requests, complaints. Ensuring closure of cases within TAT with accurate closure of request. The role requires close coordination with IT to ensure customer
**Key Responsibilities**:
- Resolve customer's requests and complaints related to Internet and Mobile Banking within prescribed TAT
- Ensure timely and accurate reply to the customer
- Ensure 100% quality TAT on closure of the cases
- Work closely with IT to ensure better customer experience
- Identify recurring customer issues and ensure fixing of the same
- Analysis the process gaps and propose process changes accordingly
**Qualifications**:
Optimal qualification for success on the job is:
- Graduation/ Post-Graduation from a recognized institute
- Relevant work experience in back office / Operations
**Role Proficiencies**:
- Knowledge of customer servicing
- Proven ability to manage and prioritize multiple, diverse projects simultaneously
- Good communication (both verbal and written) and presentation skill
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