Team Lead

**Location: Mumbai, Maharashtra, India

Job ID:
84427**
We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day.As part of the Schindler team, you'll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don't just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Schindler India is a 100% owned subsidiary of Schindler Group headquartered out of Mumbai and is backed by 5000+ employees who are spread across the length and breadth of the country. Besides business operations, Schindler India has its own Corporate R&D Centre, Elevator and Escalator Factory and Shared Service Centre to support India operations, which is in-fact one of the fastest growing market now globally.

Join us as a
Team Lead - Customer Care Center

Your Main Responsibilities

• Receive and dispatch customer calls using the Company system and following defined Call Center processes.
• Maintain and display a professional decorum in all dealings with customers and Existing Installations team.
• Follow the defined escalation process ensuring that all calls or customer complaints are handled effectively.
• Review and respond to all special condition indications regarding a customer, a contract or equipment.
• Handle all calls from Tele-alarm and Tele-monitoring devices, where installed, ensuring the appropriate service delivery according to the contract conditions.
• Ensure fast response to incoming calls from customer and immediate action taken.
• Monitor accuracy and systematic recording of callback details of breakdown entries.
• Provide guidance and train direct reporting staff on telephone etiquette.
• Compile Service Performance reports to measure the achievement on Service Level Agreements.
• Provide support on Key Account Reporting.

What You Bring
Expertise Desired experience and understand of customer service sales environment.

Knowledge and Skills Desired elevator product, market and industry knowledge, Communication skills, IT skills, English skills.

Customer oriented behavior. Schindler Leadership Framework behaviors required.

Education Desired completed university education in business or marketing major.

What's in it for you?

• Join our purpose-driven organization. Help shape an industry in which two billion people rely on our products and services every day.
• Your development matters to us. We help you grow by offering the support you need to develop your skills and access a rewarding and fulfilling career.
• Thrive in a diverse and supportive culture. Through local and global initiatives, we promote a culture of inclusion which celebrates diversity and ensures that everyone feels valued.

We Elevate… Your Career
Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Are you ready to embark on a new journey? Join #TeamSchindler Discover more on our career website.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.
Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.