Team Computers

17 hours ago

Mumbai, India Team Computers Full time

Position : Business Project Manager. Location : Mumbai. Industry : IT. Experience Required : 8-15 Years. End user computing, Datacenter, Managed Services, Networking. Job description : Program Manager /Operations Manager roles in managed services overseeing client relationships and service delivery aligning IT operations with strategic business goals. Focus on high-level strategic objectives, managing multiple projects, and aligning with long-term vision, concentrate on the day-to-day execution, process improvement, team leadership, and managing IT infrastructure like, End user computing, datacentres, networks and cloud systems within the managed services context. Objectives of this role :.- Maintain constant communication with client, team, and internal & external stakeholders to ensure proper operations of the client.- Develop, implement, and maintain quality assurance protocols.- Increase the efficiency of existing processes and procedures to enhance the clients internal capacity.- Ensure that operational activities remain on time and within budget. Responsibilities :.- Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution.- Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service.- Partner with cross-functional teams to improve proprietary tools and systems.- Conduct budget reviews and report cost plans to upper management. Required skills and qualifications :.- 8+ years of proven success in an operations or Program / Project management role.- Strong skills in budget development and oversight.- Excellent ability to delegate responsibilities while maintaining client IT Infrastructure.- Proficiency in conflict management and business negotiation processes.- Knowledge of business productivity software and an aptitude for learning new applications. Preferred skills and qualifications :- Bachelor's degree (or equivalent) in operations management, business administration, or related field.- Strong IT skills, including database development. (ref:hirist.tech)

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