Project Manager

2 days ago

Mumbai, India Team Computers Full time

Position: Business Project Manager Location: MumbaiIndustry: ITExperience Required: 8-15 YearsEnd user computing, Datacenter, Managed Services, NetworkingJob descriptionProgram Manager /Operations Manager roles in managed services overseeing client relationships and service delivery aligning IT operations with strategic business goals.Focus on high-level strategic objectives, managing multiple projects, and aligning with long-term vision, concentrate on the day-to-day execution, process improvement, team leadership, and managing IT infrastructure like, End user computing, datacentres, networks and cloud systems within the managed services context.Objectives of this role:Maintain constant communication with client, team, and internal & external stakeholders to ensure proper operations of the client.Develop, implement, and maintain quality assurance protocolsIncrease the efficiency of existing processes and procedures to enhance the clients internal capacityEnsure that operational activities remain on time and within budgetResponsibilities:Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolutionManage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer servicePartner with cross-functional teams to improve proprietary tools and systemsConduct budget reviews and report cost plans to upper managementRequired skills and qualifications:8+ years of proven success in an operations or Program / Project management roleStrong skills in budget development and oversightExcellent ability to delegate responsibilities while maintaining client IT Infrastructure.Proficiency in conflict management and business negotiation processesKnowledge of business productivity software and an aptitude for learning new applications.Preferred skills and qualificationsBachelor’s degree (or equivalent) in operations management, business administration, or related fieldStrong IT skills, including database development

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