Dbat:digital Banking Operations Team

11 hours ago

Mumbai Maharashtra, India Axis Bank Full time

**DBAT Digital Banking Operations Team**

**INTERNAL USAGE**:
**No. of Vacancies**:

- 1**Reports to**:
**Is a Team leader?**
- No**Team Size**:

- 1**Grade**:

- Deputy Manager, Manager**Business**:
**Department**:- Digital Banking**Sub**Department**:
**Location**:

- Mumbai**About Digital Banking and Transformation**
- The Digital Banking and Transformation (DBAT) team builds new end-to-end customer propositions with an ambition of delivering new age financial services directly to the customers. The DBAT team has invested in digital capabilities that include building the bank
- s own engineering team, adapting new age engineering practices and building an API centric architecture to improve customer experience, employee experience and efficiencies.**About** **the** **Role**

The Digital Operation team member is responsible for ensuring handling Retail Internet and Mobile Banking and ASAP related customer
- s requests, complaints. Ensuring closure of cases within TAT with accurate closure of request. The role requires close coordination with IT to ensure customer satisfaction.

**Key Responsibilities**
- Resolve customer's requests and complaints related to Internet and Mobile Banking within prescribed TAT
- Ensure timely and accurate reply to the customer
- Ensure 100% quality TAT on closure of the cases
- Work closely with IT to ensure better customer experience
- Identify recurring customer issues and ensure fixing of the same
- Analysis the process gaps and propose process changes accordingly

**Qualifications**

Optimal qualification for success on the job is:

- Graduation/ Post-Graduation from a recognized institute
- Relevant work experience in back office / Operations

**Role Proficiencies**:

- Knowledge of customer servicing
- Proven ability to manage and prioritize multiple, diverse projects simultaneously
- Good communication (both verbal and written) and presentation skill.

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