Operations Manager- Mumbai
1 day ago
Operations Manager in Managed Services Combination of technical expertise (L3 engineer) with a focus on process, efficiency, and team leadership (Operations Manager) within a client-focused service delivery environment. Responsible for resolving the most complex technical issues, driving continuous improvement, and ensuring operational excellence and client satisfaction. Key Responsibilities Expert-Level Technical Support: Act as the final point of escalation for complex, high-impact incidents that L1 and L2 support teams cannot resolve, providing expert-level troubleshooting and problem resolution. Problem and Incident Management: Lead root cause analysis (RCA) for recurring issues and implement permanent solutions to prevent future occurrences, all within established Service Level Agreements (SLAs). Operational Efficiency & Process Improvement: Monitor and optimize daily operational processes to ensure cost-effectiveness and productivity. Identify bottlenecks, eliminate waste, and implement continuous improvement initiatives, often using methodologies like Lean or Six Sigma. Team Leadership and Mentorship: Provide guidance, coaching, and mentorship to junior L1 and L2 support engineers. Conduct training sessions and create technical documentation/knowledge articles to enhance overall team competency. Vendor and Stakeholder Management: Coordinate and manage relationships with third-party vendors for escalations and equipment/software procurement. Liaise between internal teams, clients, and senior management to ensure alignment and clear communication. Project Management & Implementation: Manage and implement technical projects, such as system upgrades, new technology deployments, or disaster recovery functions, ensuring they are delivered effectively and on time per client requirements. Quality Assurance and Compliance: Establish quality standards, perform regular audits, and ensure all operations and processes adhere to company policies, industry standards (e.g., ITIL), and regulatory requirements. Performance Monitoring and Reporting: Define, monitor, and analyze key performance indicators (KPIs) and operational metrics. Prepare and present reports to senior management to inform data-driven decision-making. Required Skills & Qualifications Education: A Bachelor's degree in Computer Science, Information Technology, Operations Management, or a related field (or equivalent work experience). Experience: Typically requires a minimum of 5-8 years of experience in IT infrastructure, technical support, or an operations support role, preferably within a managed services environment. Technical Expertise: In-depth, cross-functional knowledge of relevant technologies (e.g., Cloud, Security, Networking, Applications, Databases, Operating Systems). Certifications: Relevant industry certifications (e.g., ITIL, CCNP/CCIE, PMP, Lean Six Sigma) are often highly valued or required. Soft Skills: Strong analytical and problem-solving abilities, excellent communication and leadership skills, adaptability, organizational skills, and a client-focused approach. Tools: Proficiency with operational software, project management tools (e.g., Jira, ServiceNow), monitoring tools, and data analysis software.
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Operation Manager
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Mumbai, India Placement Mumbai Full timeTitle Operation Manager Posted On 01 Aug 2525 Description Skills: Logistics Experience, Inventory management , Online portals order processing Qualification: Any graduate Work Hours: 10am to 7pm Salary: 20000 to 35000 Experience Required: 1 to 3yrs Industry: any industry Details: We require an operation manager for our Mumbai office for inventory planning...
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Stores and purchase navi mumbai and ambernath
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Navi Mumbai, Maharashtra, India Job House Mumbai Full time ₹ 4,00,000 - ₹ 6,00,000 per yearManaging the entire process of procuring goods and services, as well as overseeing the inventory and store operations(separate jobs)Receiving and inspecting all incoming materials to ensure they match the purchase order specifications Required Candidate profileSeparate jobs for stores and procurementFreshers with Good English ability and also experiencenavi...
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Operator (Mumbai)
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Mumbai, India EA Gibson Shipbrokers Full time**Job Title**: Operator **Reporting To**: Pari Prakash **SECTION**: Gas Operations Department **SALARY**: Competitive **LOCATION**:Mumbai **JOB TYPE**: Full-Time, Permanent **About the Company**: Around the world, the Gibson name represents excellence within the shipbroking industry. Proud of our 128-year heritage we have continued to grow, adapting to...
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Operations Executive
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Mumbai, India Riverforest Connections Full timeDesignation: Operations Executive - Qualification: Graduate No. Of Openings: 1 Location: Lower Parel, Mumbai Experience In Years: 2 and above **Responsibilities**: Settlement and Collateral (Equity and Commodities) **Skills Required**: Settlement;Collateral;payin;pay out;equity settlement;commodity settlement **Location** Mumbai **Years Of...
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Gm Operations
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Mumbai, India Busisol Sourcing Full time**Job Code** - : JN/53660/2013 **Contact Person** - : Mr Appan **Industry type** - : Courier / Transportation / Freight / Warehousing **Position** - : GM Operations - Navasheva - Mumbai **Work Experience** - : 12 to 18 **Status** - : active **Hiring Role** - : GM Operations - Navasheva - Mumbai **Response Ph/Mob** -: - +91-XXXXXXXXXX **Date** - :...
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th Floor- Mumbai (Ruby), India Legal operations Full time ₹ 15,00,000 - ₹ 30,00,000 per yearRequisition Id : As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can...
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th Floor- Mumbai (Ruby), India Legal operations Full time ₹ 12,00,000 - ₹ 36,00,000 per yearRequisition Id : As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can...
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Inkjet Operator
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Mumbai, India Ls Hireman consulting Pvt Ltd Full timeOperate an Inkjet Machine Operating. **Salary**: ₹25,000.00 - ₹30,000.00 per month Schedule: - Day shift Ability to commute/relocate: - Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required) **Experience**: - total work: 1 year (preferred) **Speak with the employer** +91-XXXXXXXXXX
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Mumbai District, Maharashtra, India ACI Global Logistics ( Mumbai) Full time**HIRING: IMPORT PRICING SUPERVISOR AND IMPORT PRICING EXECUTIVE - MUMBAI** **Position: Import Pricing Supervisor - Mumbai** **Key Responsibilities**: - Supervise and guide the import pricing team in collecting and analyzing cost data. - Review and approve landed cost calculations, including freight, insurance, duties and other import-related expenses. -...
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th Floor- Mumbai (Ruby), India Legal operations Full time ₹ 12,00,000 - ₹ 36,00,000 per yearReq id The opportunity : Manager-GOV-Business Consulting PI-CNS - BC - Transformation Delivery - MumbaiGOV : Our Global Government & Public Sector (GPS) is a network of highly skilled professionals bestowed to serving our clients by bringing best-in-class international experience and insight combined with local knowledge to solve the most critical problems...
