Sme-cx Niche

1 week ago

Hyderabad Telangana, India Cognizant Full time

**Job Summary**

**Responsibilities**
- Provide exceptional customer service by addressing inquiries and resolving issues efficiently.
- Collaborate with cross-functional teams to enhance customer experience and satisfaction.
- Utilize technical skills to troubleshoot and resolve customer concerns promptly.
- Communicate effectively in English to ensure clear and concise interactions with customers.
- Analyze customer feedback to identify trends and recommend improvements.
- Implement strategies to improve customer retention and loyalty.
- Monitor and report on customer service metrics to drive performance improvements.
- Adapt to rotational shifts to ensure consistent customer support coverage.
- Leverage domain knowledge in Hi-Tech to offer specialized support and insights.
- Contribute to the development of customer service protocols and best practices.
- Engage in continuous learning to stay updated with industry trends and technologies.
- Support the companys mission by enhancing customer relationships and driving business growth.
- Ensure compliance with company policies and procedures in all customer interactions.

**Qualifications**
- Possess strong customer service skills with a focus on delivering exceptional support.
- Demonstrate proficiency in English both spoken and written to facilitate effective communication.
- Have experience in the Hi-Tech domain providing valuable insights and expertise.
- Exhibit adaptability to work in a hybrid model with rotational shifts.
- Show a commitment to continuous learning and professional development.

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