Managed Services

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

**About this role**

Our purpose is to use the power of communication to make a better world. For each other, for our customers, for society and our communities.

Managed Customer Service is responsible for delivering and servicing BT Enterprise Major UK, Public Sector and Major Corporate contracts, and operates with a £140m underlying budget in 18/19.

The Desk Based Solution Deliver Support will support the delivery of products to our customers ensuring orders, dependencies and change requests are managed to meet the customers’ delivery dates.

The Desk Based Solution Deliver Support will work with the Project Manger to keep them informed of progress throughout the Project Lifecycle.

**You'll have the following responsibilities**
- You will support the delivery of BT Products to external customers, ensuring delivery dates are met and delivered right first time.
- Pro-actively ensure that all required orders and dependencies are in line to ensure delivery will be successful and right first time on the customer agreed date
- Co-ordinate changes that arise during the implementation and delivery phases of the project
- Work closely with the Project Manager to resolve any risks/issues that arise during the delivery
- Regularly provide progress updates to the Project Manager, ensuring any issues impacting delivery are escalated in a timely manner
- Work with internal customers/stakeholders, undertaking the role of customer advocate.
- Ensure that good practice is shared across the Service Transition Delivery Team
- Able to manage risks, issues & dependencies
- Able to monitor & control standard complexity projects.
- Able to deal with stakeholders, customers and suppliers, specific to project needs.
- Able to prepare kick-off template ( Kit and cct ordering ), able to book engineer visits and coordinate the same, request for kit orders

**You'll have the following skills & experience**

**Skills/Knowledge and Experience**:

- You will have experience of supporting the delivery of projects across the full delivery lifecycle
- You will have proven experience of managing risks, issues and dependencies successfully
- You will display a proven track record of delivering to time cost and quality
- You will possess the ability to build and manage relationships, typically with multiple stakeholders at a various management levels

**Qualifications**
- Prince 2 awareness would be an advantage
- ITIL v4 Awareness/Foundation certification would be an advantage
- Experience of project delivery and relationship management as defined by the needs of the business, including customer, project team, project suppliers and other affected parties.
- Demonstrable record of resolving issues that threatened to delay or seriously disrupt the project goals

**About BT**

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

**How to Apply**

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