Service Excellence Manager

2 weeks ago


Kolkata, West Bengal, India beBeeExcellence Full time ₹ 6,00,000 - ₹ 12,00,000
Service Excellence Manager

This is a unique opportunity to elevate your career and join our team as a Service Excellence Manager. As a key member of our organization, you will be responsible for leading the service business parameters, ensuring timely delivery and adherence to service level agreements (SLAs) through effective management of channel partners.

The ideal candidate will have excellent leadership skills, with the ability to motivate and retain a high-performing team. You will be responsible for mentoring dealers, training customers and operators, and expanding a quality resource pool for the dealers and vendors.

In this role, you will actively participate in and originate Kaizens, adhering to compliance and safe working environment. Additionally, you will collaborate with sales and service teams to review and update contract terms and conditions as needed.

To succeed in this position, you will need to possess excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams. You will also need to be proactive in identifying opportunities for improvement and implementing corrective actions.

We offer a competitive salary and benefits package, including opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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