Director of Service Excellence

20 hours ago


Kolkata, West Bengal, India beBeeCustomerCentric Full time ₹ 15,00,000 - ₹ 25,00,000
Technical Service Leader

Description:

The Technical Service department plays a pivotal role in shaping the company's service strategy, driving growth, and achieving targets. As a leader, you will be responsible for managing and developing a high-performing team to deliver efficient service delivery and exceptional customer satisfaction.

Key Responsibilities:

  1. Develop and implement effective service strategies that align with business objectives, fostering a culture of excellence and continuous improvement.
  2. Lead cross-functional teams to ensure seamless service delivery and customer satisfaction, leveraging strong collaboration and communication skills.
  3. Mentor and develop team members to achieve their full potential, promoting a culture of empowerment and innovation.

Requirements:

To excel in this role, you will need strong leadership skills, combined with experience in team management, service delivery, and customer satisfaction. A proven track record of driving growth and achieving targets is essential, as well as the ability to develop and implement effective service strategies.

Benefits:

This role offers a dynamic and challenging work environment, with opportunities for professional growth and development. You will be part of a talented team that values innovation, collaboration, and customer-centricity.


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