Retail Excellence Manager

2 days ago


Kolkata, West Bengal, India beBeeCustomerCentric Full time ₹ 18,00,000 - ₹ 25,00,000

Job Opportunity

We are seeking a seasoned professional to collaborate with retail operations and other functions to ensure adherence to best practices and seamless implementation of SOPs along with enhancement of store productivity operations and compliance.

Main Responsibilities:

  • Direct daily operations of retail stores in a geographic area, monitoring backend operations, best practices, and store activities.
  • Drive efforts ensuring streamlined effective best practices and processes throughout.
  • Implement retail excellence standards in accordance with brand guidelines to ensure consistency with overall image and service standard of the brand.
  • Develop and oversee the implementation of customer-centric initiatives designed to drive growth, profitability, and customer satisfaction.
  • Analyze all relevant KPIs and implement necessary actions to elevate Customer Engagement and boost sales performance.
  • Partner with the Operation Team to take solid action plans to achieve sales objectives.
  • Develop and deliver retail improvement initiatives in regional contexts that have created measurable impact for store colleagues and consumers.
  • Execute MPM and Promotion & Campaign Execution.
  • Ensure efficient Replenishment (Store Backend) operations.

Requirements:

  • Strong analytical skills.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong problem-solving skills.
  • Ability to partner with cross-functional teams.


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