Service Manager

3 weeks ago


Kolkata, West Bengal, India My Placement Management Consultants Full time

Service Manager Location Baroda Vadodara Gujarat Industry Construction Equipment Experience Minimum 7-8 Years Product Focus Mahindra Backhoe Loaders Graders Role Overview The Service Manager will be responsible for leading and managing after-sales service operations for Mahindra Construction Equipment Backhoe Loaders Graders in the Baroda region The role demands expertise in handling dealer networks service teams warranty claims and ensuring maximum customer satisfaction in the construction equipment industry Key Responsibilities Service Operations Management Lead the after-sales service operations for Mahindra Backhoe Loaders Graders in the assigned region Ensure timely warranty claim processing service campaigns and field fixes Monitor equipment performance breakdown trends and implement preventive actions Drive service revenue through AMC spare parts and extended warranty programs Customer Dealer Management Build strong relationships with construction contractors infra developers and mining companies Support dealer workshops mobile service vans and customer sites to resolve technical issues Conduct regular dealer audits to ensure compliance with Mahindra s service standards Enhance customer satisfaction CSAT NPS scores through proactive support Team Leadership Training Manage and mentor a team of service engineers and field technicians Conduct technical training for dealer service staff and end-users Ensure adherence to service KPIs TAT first-time fix rate downtime reduction Strategic Reporting Prepare monthly service MIS including warranty costs service revenue and customer complaints Implement process improvements for efficiency and cost control Coordinate with OEM Mahindra for escalated technical issues product feedback and design improvements Candidate Profile Education Diploma B E in Mechanical or Automobile Engineering Experience 7-8 years in service management within the construction equipment industry Backhoe Loaders Graders Excavators or similar Strong exposure to Mahindra CE or competitor brands like JCB Caterpillar L T-Komatsu Volvo Hyundai CE etc Proven ability to lead regional service operations and deliver high customer satisfaction Excellent problem-solving people management and communication skills



  • Kolkata, West Bengal, India beBeeServiceManagement Full time ₹ 20,00,000 - ₹ 40,00,000

    We are seeking a skilled Service Operations Manager to lead our on-demand services, including chefs, maids, and drivers.This role is ideal for candidates with experience in operations or service/field management roles.Key Responsibilities:Source and onboard Service Providers and conduct training sessions to ensure service quality.Coordinate with customers to...


  • Kolkata, West Bengal, India Tulsi Weigh Solutions Pvt Ltd Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Company DescriptionTulsi Weigh Solutions Pvt Ltd, originally established as Tulsi Trading Company in 1952, is a prominent organization based in Kolkata, dedicated to addressing the weighing needs of industries in India and neighboring South Asian countries. With over 60 years of industry presence, the company is recognized for its high-quality and accurate...


  • Kolkata, West Bengal, India AMETEK Full time US$ 90,000 - US$ 1,20,000 per year

    Area Service Manager ( SPECTRO BU ) – Eastern RegionLocation: KolkataDepartment: ServicesReports To: Regional Service ManagerJob PurposeTo lead and manage the technical service operations in the Eastern region of India, ensuring high-quality post-sales support, customer satisfaction, and revenue growth through service-related activities.Key...


  • Kolkata, West Bengal, India beBeeServiceNow Full time ₹ 1,00,00,000 - ₹ 2,00,00,000

    Exciting Opportunity for IT Service Management ProfessionalThis role is focused on designing and implementing ServiceNow solutions to enhance IT service management capabilities.Key Responsibilities:Design and Develop ServiceNow applications, modules, and workflows to meet business requirementsImplement and support ITSM processes including Incident, Problem,...


  • Kolkata, West Bengal, India Span Communications Full time ₹ 90,000 - ₹ 6,50,000 per year

    Job Description: Manager – Client Servicing**About Span: **Span Communications is a leading advertising and communications agency, delivering impactful campaigns for government and corporate clients.Role OverviewWe are looking for an experienced Manager – Client Servicing for our Kolkata office to manage and nurture client relationships, particularly...


  • Kolkata, West Bengal, India Academy of Vedic Vidya Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About UsAcademy of Vedic Vidya, underSkillEnable, is a pioneer in providing courses in occult sciences such asVedic Numerology, Tarot Card Reading, and Astrology. Through100% live and interactive online classes, we empower students to become independent practitioners and entrepreneurs. Our mission is simple yet powerful:Educate, Enable, and Empowerstudents...


  • Kolkata, West Bengal, India Randstad Full time

    Client Servicing Manager (CSM)Objective:To manage client communication and project execution for packaging design and artwork,ensuring precise translation of brand needs into technically sound, print-ready outputs. TheCSM will set up, monitor, and improve workflows from briefing to final approval, workingclosely with prepress, design, and print teams.Key...


  • Kolkata, West Bengal, India beBeeProjectManager Full time ₹ 9,00,000 - ₹ 12,00,000

    We are seeking a highly skilled and motivated leader to oversee the end-to-end lifecycle of IT and Managed Services projects. The ideal candidate will bring strong fundamentals in project management, hands-on experience with Managed Services delivery, and proven expertise in Agile methodologies.Key Responsibilities:Lead and manage the project lifecycle...


  • Kolkata, West Bengal, India Hero MotoCorp Full time

    FunctionIndia BUPay BandE4 to M2RoleAs the Area Manager- Service you will report to Zonal Manager- CE The purpose of the role is1 To ensure customer satisfaction and retention through workshops with state of art infrastructure and complete adherance to processes2 Policies and guidelines set by HMCL and with Balanced Scorecard approach3 Ensure sustainable...


  • Kolkata, West Bengal, India beBeeLeadership Full time ₹ 12,00,000 - ₹ 15,00,000

    Job Title:IT Service Delivery Director">Location:Pune, India.">Job Purpose:The IT Service Delivery Director is responsible for ensuring the seamless delivery of IT services across the organization. This includes managing service operations, vendor relationships, SLAs, incident/problem/change management, and driving continuous improvement in service quality...