
Service Excellence Professional
19 hours ago
About the Role
">NIIT is seeking dedicated professionals to fill Customer Service positions. This opportunity is ideal for freshers with strong communication skills to start a rewarding career in the BPO sector.
Key Responsibilities
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- Customer Interaction: Handle inbound voice calls, providing exceptional service to clients.">
- Issue Resolution: Address customer queries effectively, ensuring timely and accurate solutions.">
- Quality Assurance: Maintain high standards of service delivery, adhering to client SLAs.">
- Documentation: Accurately record customer interactions and follow up as necessary.">
- Continuous Improvement: Identify opportunities for process enhancements and share feedback.">
Required Skills and Qualifications
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- Communication Skills: Excellent proficiency in English (both spoken and written).">
- Flexibility: Willingness to work night shifts and adapt to rotational schedules.">
- Technical Skills: Basic computer literacy and familiarity with MS Office applications.">
- Education: Open to graduates from various disciplines.">
- Experience: Freshers are welcome; prior experience in customer service is a plus.">
Work Environment
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- Collaborative and supportive team culture.">
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