Area Service Manager

7 days ago

Kolkata, West Bengal, India AMETEK Full time US$ 90,000 - US$ 1,20,000 per year

Area Service Manager ( SPECTRO BU ) – Eastern Region

Location: Kolkata

Department: Services

Reports To: Regional Service Manager

Job Purpose
To lead and manage the technical service operations in the Eastern region of India, ensuring high-quality post-sales support, customer satisfaction, and revenue growth through service-related activities.

Key Responsibilities

  • Customer Support & Field Service

  • Provide first and second-level technical support for SPECTRO products like ICP, XRF, ARC/SPARK Metal Analyzers etc.

  • Handle on-site service activities including installation, preventive maintenance, repairs, upgrades, and training.

  • Ensure timely resolution of customer issues and escalate complex problems to factory technical teams when needed.

  • Team & Resource Management

  • Supervise and support service engineers in the region.

  • Ensure the team is equipped with necessary tools, documentation, and training.

  • Maintain inventory of service tools and demo units.

  • Service Sales & Revenue

  • Identify and drive service sales opportunities such as annual maintenance contracts, Spare parts and consumables sales, calibrations, and upgrades.

  • Collaborate with regional sales teams to support technical aspects of sales closures.

  • Track service KPIs and ensure performance meets targets.

  • Documentation & Reporting

  • Maintain accurate service records in SFDC and customer interaction reports.

  • Prepare monthly service performance reports for regional review.

Qualifications & Skills

  • Bachelor's degree in Engineering (Electrical/Electronics/Instrumentation preferred).
  • 12+ years of experience in technical service, preferably in Analytical Instrumentation systems.
  • Strong troubleshooting skills using test equipment / Diagnostic SW etc.
  • Excellent communication and customer handling skills.
  • Proficiency in Microsoft Office and CRM tools like Sales Force.
  • Ability to travel extensively within the region.

AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.0 billion.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers' most complex challenges. We employ 21,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK (NYSE:AME) is a component of the S&P 500. Visit for more information.

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