Area Manager

2 days ago

Kolkata, West Bengal, India Airtel Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Area Manager D2C

Key Deliverables
Strategic Roll outs :

• End to end responsibility from start of construction till store opening
• Ensuring all support processes are completed in time for launch (fit out/ staffing/ inventory/ IT)
• Manage contractor/ vendor relationships
• Oversee closure of current store during conversion
Store Operations & Audit / Compliance :

• Co-ordination with Zonal Sales & CS to ensure required operational support (e.g. inventory control, service processes, merchandising etc)
• Ensure compliance with all defined operations procedures
• Understand and analyze Store / Zone level Analytics Reports (KPIs) to identify issues, areas of improvement, deviations etc.
• Monitor competitor activities & share recommendations for response
Profitability :

• Is responsible to drive and achieve store/ franchisee profitability through delivery of agreed revenue & cost plan
• Own plan for non performing stores (including closure recommendation)
• To ensure deployment of agreed programs across all the stores
People Development / Team Management :

• Ensure seamless supply of quality manpower in store
• Own the personal development of Store Managers & outsourced Store Staff
• Support the hiring process by identifying talent
• Identify gaps & recommend solutions to improve the induction & training strategy for store staff
Customer Experience :

• Ensure total compliance of CE guidelines
• Ensure implementation of agreed action plans
• Ensure Circle support to manage exceptional escalations, as required
• Train Store Managers and Associates to handle demanding customer

Skills Required

• High energy
• Strong process orientation
• Project management skills
• Appreciation of need for Customer Experience delivery
• Building & nurturing partnerships
Educational Qualifications
MBA or equivalent Business Management Diploma
Work Experience

• 4 - 6years. At least 2 years in a retail Business Operations role
• Preferred sectors : Handset retail, Modern retail Experience LevelMid Level

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