Area Manager

3 hours ago

Kolkata, West Bengal, India Airtel Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Homes.West Bengal>HDO.Operations.LCO>Area Manager - LCO HDO>WB-Kolkata-Salt Lake City

What will you do?
  • Franchisee management on key deliverable of Install & Services.
  • Planning network to the new area post on-boarding of new Franchisee
  • Enabling him to deliver the network in stipulated time
  • Updating network in GIS
  • Ensuring customer experience by -
    End to end ownership of any SR assigned (Voice DSL Data) Product
    -Maintaining SLA parameter and ensure resolution of SR within timeline.
    Ensure minimizing of repeat/re-open fault cases and make analysis to prevent such cases.
  • Ensuring that franchisee is managing appropriate level of inventory & deploying the standard quality of materials
  • Maintaining access network with help of other verticals
  • O&M / Preventive maintenance of Access equipment
  • Ensuring high network uptime with help of support from various sstackholders
  • Co-ordinate with various stake holders with timely communication on challenges faced.
  • Handle escalation from internal and external customers.
  • Quality & Process Compliance, Team Building & Driving Skills, Ensuring timely audits.
  • Identify Proactive Network Rehabilitation opportunities.
  • Monitor team performance and propose improvement plan.
  • Training for support & skill sets development of franchisee manpower.
  • Training of the franchisees' resources so that work performed as per SOP of Airtel
  • Coordination with cross functional teams CE/NOC/O&M to provide faster resolutions.
Our Culture Code All work and no play isn't how we do things at Airtel. Here, innovation is a way of life and we believe that a dynamic and friendly environment helps our employees strike a healthy work-life balance. In fact, a defining characteristic of life at Airtel is a fun, youthful and vibrant work culture You are an ideal FIT if you have
  • Hands on working experience on FTTH
  • Exposure to planning, deployment, Install, Fault repair and O&M
  • Knowledge of LAN/WAN/Networking
  • Knowledge of Modem/Router and various newer technologies
  • Should have been worked as team leader with minimum 5 team members
  • Should be capable of Liasoning with different agencies and operators.
  • Independent Problem resolution skills
  • Experience of handling 5-10 vendors at a time
  • Should be willing to work in field on 24*7 basis if required.
  • Organized and self – motivated.
  • Knowledge sharing
Experience LevelMid Level

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