Area Manager

14 hours ago

Kolkata, West Bengal, India Airtel Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Homes.West Bengal>HDO.Operations.LCO>Area Manager - LCO HDO>WB-Kolkata-Salt Lake CityWhat will you do?Franchisee management on key deliverable of Install & Services. Planning network to the new area post on-boarding of new Franchisee Enabling him to deliver the network in stipulated time Updating network in GIS Ensuring customer experience by - End to end ownership of any SR assigned (Voice DSL Data) Product -Maintaining SLA parameter and ensure resolution of SR within timeline. Ensure minimizing of repeat/re-open fault cases and make analysis to prevent such cases. Ensuring that franchisee is managing appropriate level of inventory & deploying the standard quality of materials Maintaining access network with help of other verticals O&M / Preventive maintenance of Access equipment Ensuring high network uptime with help of support from various sstackholders Co-ordinate with various stake holders with timely communication on challenges faced. Handle escalation from internal and external customers. Quality & Process Compliance, Team Building & Driving Skills, Ensuring timely audits. Identify Proactive Network Rehabilitation opportunities. Monitor team performance and propose improvement plan. Training for support & skill sets development of franchisee manpower. Training of the franchisees' resources so that work performed as per SOP of Airtel Coordination with cross functional teams CE/NOC/O&M to provide faster resolutions. Our Culture Code All work and no play isn't how we do things at Airtel. Here, innovation is a way of life and we believe that a dynamic and friendly environment helps our employees strike a healthy work-life balance. In fact, a defining characteristic of life at Airtel is a fun, youthful and vibrant work culture You are an ideal FIT if you haveHands on working experience on FTTH Exposure to planning, deployment, Install, Fault repair and O&M Knowledge of LAN/WAN/Networking Knowledge of Modem/Router and various newer technologies Should have been worked as team leader with minimum 5 team members Should be capable of Liasoning with different agencies and operators. Independent Problem resolution skills Experience of handling 5-10 vendors at a time Should be willing to work in field on 24*7 basis if required. Organized and self – motivated. Knowledge sharing Experience LevelMid Level

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