
Senior IT Project Manager
7 days ago
We are seeking a highly skilled and motivated leader to oversee the end-to-end lifecycle of IT and Managed Services projects. The ideal candidate will bring strong fundamentals in project management, hands-on experience with Managed Services delivery, and proven expertise in Agile methodologies.
Key Responsibilities:
- Lead and manage the project lifecycle ensuring strict adherence to scope, schedule, and budget.
- Drive SLA-driven service delivery with a focus on governance, compliance, and continuous service improvement.
- Serve as the primary point of contact for Severity 1 & Severity 2 issues, coordinating swift resolution with minimal impact to business operations.
- Develop and maintain coverage rosters to ensure uninterrupted service availability.
- Oversee the preparation, review, and approval of Root Cause Analysis documents, ensuring accuracy and timely closure.
- Effectively manage and refine the project backlog, collaborating with stakeholders to prioritize work items aligned with business goals.
- Anticipate risks proactively, establish mitigation strategies, and address issues before they escalate.
- Maintain a consistent reporting cadence to clients and internal leadership.
Required Skills & Qualifications:
- Strong foundation in Project Management concepts – risk management, scope management, stakeholder management, change management, and decision logging.
- Proven experience delivering projects in a Managed Services environment, including SLA management and governance models.
- Expertise in Agile and Scrum methodologies with hands-on delivery experience.
- Demonstrated ownership and accountability, driving deliverables with minimal supervision.
- Highly organized with excellent documentation skills and the ability to maintain a structured source of truth.
- Strong proactive risk anticipation and mitigation capabilities.
- Excellent client communication and relationship management skills with the ability to influence and lead conversations.
About Our Company:
We are a next-generation consulting firm harnessing our expertise in novel technologies to deliver more profits for our enterprise clients while helping them deliver a better human experience for the communities they serve.
We are committed to helping our clients build the enterprise of tomorrow by making the leap from Lab-Grade AI to Real-World AI. Our focus areas include Enterprise Cloud, Product Innovation 3D printing, Robotics, Real-World AI Services (CV, LLM, CNN).
We have received prestigious awards, including the Inc 500 Best In Business award, and the AI Solution Provider of the Year by The AI Summit 2023. We are a Platinum sponsor at Advantage DoD 2024 Symposium and many other exciting initiatives.
Our thought leader has written and published a book in collaboration with Forbes,
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