
IT Service Delivery Manager
4 days ago
This role is for a Service Delivery Manager to oversee the delivery of IT production systems and services.
The successful candidate will be responsible for:
- Supporting the service management lifecycle to ensure client satisfaction and effective risk management
- Providing operational support to ensure production systems remain online and available
The ideal candidate will have:
- Proficiency in incident management
- Strong analytical skills to assess incidents and determine appropriate resolutions
- Experience with IT service management tools and frameworks
- Ability to communicate effectively with stakeholders
Requirements include:
- Minimum 2 years of experience in incident management
- Advanced degree or equivalent experience
Key Skills:
- Incident Management
- Service Management Tools and Frameworks
- Response Protocols and Best Practices
Benefits: This role offers a competitive salary, opportunities for career growth, and a dynamic work environment.
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