IT Service Delivery Manager

4 days ago


Kolkata, West Bengal, India beBeeIT Full time ₹ 80,00,000 - ₹ 1,20,00,000
Job Opportunity

This role is for a Service Delivery Manager to oversee the delivery of IT production systems and services.

The successful candidate will be responsible for:

  • Supporting the service management lifecycle to ensure client satisfaction and effective risk management
  • Providing operational support to ensure production systems remain online and available

The ideal candidate will have:

  • Proficiency in incident management
  • Strong analytical skills to assess incidents and determine appropriate resolutions
  • Experience with IT service management tools and frameworks
  • Ability to communicate effectively with stakeholders

Requirements include:

  • Minimum 2 years of experience in incident management
  • Advanced degree or equivalent experience

Key Skills:

  • Incident Management
  • Service Management Tools and Frameworks
  • Response Protocols and Best Practices

Benefits: This role offers a competitive salary, opportunities for career growth, and a dynamic work environment.



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