Current jobs related to Service Delivery Manager - Kolkata, West Bengal - beBeeService

  • IT Service Delivery Manager

    2 weeks ago

    Kolkata, West Bengal, India beBeeIT Full time ₹ 80,00,000 - ₹ 1,20,00,000

    Job OpportunityThis role is for a Service Delivery Manager to oversee the delivery of IT production systems and services.The successful candidate will be responsible for:Supporting the service management lifecycle to ensure client satisfaction and effective risk managementProviding operational support to ensure production systems remain online and...

  • Chief IT Service Delivery Manager

    2 weeks ago

    Kolkata, West Bengal, India beBeeLeadership Full time ₹ 12,00,000 - ₹ 15,00,000

    Job Title:IT Service Delivery Director">Location:Pune, India.">Job Purpose:The IT Service Delivery Director is responsible for ensuring the seamless delivery of IT services across the organization. This includes managing service operations, vendor relationships, SLAs, incident/problem/change management, and driving continuous improvement in service quality...

  • SLA Service Delivery Manager

    2 weeks ago

    Kolkata, West Bengal, India beBeeServiceDelivery Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    SLA Service Delivery ManagerWe are seeking an experienced SLA Service Delivery Manager to oversee the implementation and management of Service Level Agreements (SLAs) across our organization.Develop and maintain strong relationships with internal stakeholders, project managers, beneficiaries, and providers to ensure effective SLA issuance and...

  • Service Delivery Manager Kolkata

    2 weeks ago

    Kolkata, West Bengal, India Lenovo Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Position Overview:This role is part of Lenovo's Services organization (TSD-ISS India) and is responsible for managing field service delivery operations in the East India region. The Service Delivery Manager will lead operational performance with Authorized Service Partners (ASPs), drive customer experience improvements, and support Lenovo's post-sales...

  • Service Delivery Transformation Manager

    1 week ago

    Kolkata, West Bengal, India beBeeLeadership Full time ₹ 14,40,000 - ₹ 21,60,000

    Job Overview:","We are seeking an accomplished Transformational Leader to spearhead our Service Delivery function. As a pivotal leader, you will be expected to provide strategic guidance and direction during this exciting and transformative time for the company.","This unique opportunity requires an individual who can drive teams to remediate problems,...

  • Leading Service Delivery Manager

    2 weeks ago

    Kolkata, West Bengal, India beBeeServiceDelivery Full time ₹ 20,00,000 - ₹ 25,00,000

    As a seasoned service delivery professional, you will be responsible for leading our Java-based projects and driving high-performance delivery.About the Role:Lead end-to-end delivery of Java projects by overseeing Agile teams ensuring timely, secure delivery.Drive client engagement, delivery KPIs, and continuous improvement through effective stakeholder...

  • IT Service Delivery Specialist

    2 weeks ago

    Kolkata, West Bengal, India beBeeITServiceManagement Full time ₹ 20,36,900 - ₹ 25,49,010

    About Our TeamOur team is looking for a seasoned IT service management professional with over 10+ years of experience in managing IT service delivery, process governance, and continual improvement.Job Responsibilities:Develop and deliver training programs for our graduate trainees on ITSM principles, ITIL practices, and service delivery models.Mentor and...

  • Service Delivery Lead

    3 weeks ago

    Kolkata, West Bengal, India Wipro Full time

    Role PurposeThe purpose of the role is to ensure excellent customer servicedelivery of all technology solutions and products to clients througheffective project management service metrics tracking budgetmanagement issue resolution optimal resource allocation andmaintenance of a skilled team of all delivery resources for the clientDo Oversee and...

  • Service Delivery Coordinator

    2 weeks ago

    Kolkata, West Bengal, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 8,00,000

    Job Title: Service Delivery CoordinatorWe are seeking a skilled professional to assume responsibility for ensuring timely and accurate service delivery to our clients.Job Description:The selected candidate will be responsible for responding promptly to queries from internal or external stakeholders, taking ownership of reporting work, and maintaining...

  • Industrial Service Delivery Professional

    2 weeks ago

    Kolkata, West Bengal, India beBeeLeadership Full time ₹ 6,00,000 - ₹ 10,00,000

    Job Title: Service Delivery Manager

Service Delivery Manager

2 weeks ago

Kolkata, West Bengal, India beBeeService Full time ₹ 18,00,000 - ₹ 25,00,000

Job Overview:

">

We are seeking an experienced and highly motivated service operations leader to oversee and manage our service delivery operations, ensuring timely and efficient service delivery across electrical and mechanical systems.

">

The ideal candidate will have a proven track record in managing service teams, portfolio management, subcontractor relationships, and spare parts/stock management. You will be responsible for optimizing Turnaround Time (TAT), ensuring the highest levels of customer satisfaction, and delivering operational excellence in service management.

">
  • Key Responsibilities:
  • Portfolio Management: Oversee and manage a portfolio of service contracts and projects to ensure efficient and effective delivery.
  • Monitor performance metrics and take proactive measures to meet customer expectations.
  • Ensure contractual obligations are met and maintained across service delivery operations.
">

Service Operations Management:

">
  • Lead day-to-day service operations for both electrical and mechanical systems, ensuring services are delivered within agreed timelines.
  • Maintain a strong focus on minimizing breakdowns and optimizing TAT for service requests and repairs.
  • Troubleshoot operational issues to ensure smooth service delivery.
  • Ensure that service teams adhere to quality standards and safety protocols.
">

Breakdown Management & TAT Optimization:

">
  • Manage and minimize system breakdowns by ensuring quick response times and efficient resolution.
  • Analyze performance data and work to improve Turnaround Time (TAT) to enhance service quality and customer satisfaction.
">

Subcontractor & Vendor Management:

">
  • Manage relationships with subcontractors and third-party vendors, ensuring service level agreements (SLAs) are met.
  • Monitor subcontractor performance, ensuring they meet required standards and timelines.
  • Negotiate contracts and manage ongoing relationships with suppliers and subcontractors.
">

Spare Parts & Stock Management:

">
  • Oversee the management of spare parts, ensuring that inventory levels are sufficient to meet service demands.
  • Coordinate with the procurement team for timely replenishment of critical stock items.
  • Maintain an effective system for tracking stock levels and usage to reduce operational costs and prevent delays.
">

MIS Reporting:

">
  • Develop and maintain regular reports on service operations, including breakdowns, TAT, inventory levels, subcontractor performance, and other key metrics.
  • Provide data-driven insights to senior management to inform decision-making and continuous improvement initiatives.
  • Create reports on service performance for internal and external stakeholders.
">

Team Leadership and Communication:

">
  • Lead and motivate a team of technicians, engineers, and service staff to achieve operational excellence.
  • Foster a culture of collaboration, communication, and continuous learning within the service team.
  • Ensure effective communication between departments (e.g., operations, procurement, and maintenance) to ensure seamless service delivery.
">

Candidate Requirements:

">
  • Education: Bachelor's degree in Electrical, Mechanical Engineering, or a related field.
  • Experience: Minimum of 10 years of experience in service management, with at least 5 years in a leadership role.
  • Technical Expertise: Strong knowledge of electrical and mechanical systems, service operations, and breakdown management.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to collaborate effectively with internal and external stakeholders.
  • Problem-Solving: Strong analytical and problem-solving skills with a focus on continuous improvement.
  • Leadership: Proven experience leading and managing teams, with the ability to inspire and develop staff.
  • Project Management: Experience in managing multiple service projects simultaneously, with a focus on deadlines, quality, and budget.
  • Software Proficiency: Proficiency in using MS Office Suite and service management software (e.g., SAP, ServiceNow, etc.).
  • Strong Organizational Skills: Ability to prioritize and manage multiple tasks.
  • High Attention to Detail: Commitment to service excellence.
  • Customer-Centric: Strong focus on improving service delivery.
  • Proactive Results-Driven Solution-Oriented: Ability to manage budgets, resources, and service contracts effectively.
"]],