Service Delivery Coordinator

15 hours ago


Kolkata, West Bengal, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 8,00,000

Job Title: Service Delivery Coordinator

We are seeking a skilled professional to assume responsibility for ensuring timely and accurate service delivery to our clients.

Job Description:

The selected candidate will be responsible for responding promptly to queries from internal or external stakeholders, taking ownership of reporting work, and maintaining compliance with all reports.

Key Responsibilities:

  • Ensure timely and accurate service delivery in line with client standards
  • Respond effectively to queries from internal or external stakeholders
  • Take ownership of reporting work in the process
  • Maintain compliance with all reports
  • Manage inbound calling/international voice processes (B2B or B2C)
  • Ensure all documentation/tracking is up-to-date for the processes
  • Conduct call audits and optimize onshore connects/communications
Required Skills and Qualifications:

Fresher or 0 to 6 months of experience in customer service

Strong verbal and written communication skills

Any graduate except B.tech and BSC

Proficient in computer applications including Excel and Word



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