
Service Delivery Coordinator
15 hours ago
Job Title: Service Delivery Coordinator
We are seeking a skilled professional to assume responsibility for ensuring timely and accurate service delivery to our clients.
Job Description:The selected candidate will be responsible for responding promptly to queries from internal or external stakeholders, taking ownership of reporting work, and maintaining compliance with all reports.
Key Responsibilities:
- Ensure timely and accurate service delivery in line with client standards
- Respond effectively to queries from internal or external stakeholders
- Take ownership of reporting work in the process
- Maintain compliance with all reports
- Manage inbound calling/international voice processes (B2B or B2C)
- Ensure all documentation/tracking is up-to-date for the processes
- Conduct call audits and optimize onshore connects/communications
Fresher or 0 to 6 months of experience in customer service
Strong verbal and written communication skills
Any graduate except B.tech and BSC
Proficient in computer applications including Excel and Word
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