Service Operations Manager

24 hours ago


Kolkata, West Bengal, India beBeeServiceManagement Full time ₹ 20,00,000 - ₹ 40,00,000

We are seeking a skilled Service Operations Manager to lead our on-demand services, including chefs, maids, and drivers.

This role is ideal for candidates with experience in operations or service/field management roles.

Key Responsibilities:
  • Source and onboard Service Providers and conduct training sessions to ensure service quality.
  • Coordinate with customers to confirm service delivery and satisfaction.
  • Manage customer escalations with prompt resolution.
  • Conduct field visits to monitor and improve Service Provider performance.
Requirements:
  • 6-12 months of experience in operations, service management, or manpower handling.
  • Strong communication and people management skills.
  • Ability to handle customer interactions professionally.
  • Willingness to travel for field visits.
Best Suited Profiles:
  • Operations Executives/Operations Associates.
  • Customer Service Executives with field exposure.
  • Field Supervisors/Field Coordinators.
  • Vendor/Partner Onboarding Executives.
  • Manpower/Blue-Collar Recruiters.
Target Organizations:
  • Prior experience in urban service providers.
  • Facility Management Companies.
  • Local housekeeping, chef, maid, or driver service providers.


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