
IT Service Management Expert
2 days ago
Exciting Opportunity for IT Service Management Professional
This role is focused on designing and implementing ServiceNow solutions to enhance IT service management capabilities.
Key Responsibilities:
- Design and Develop ServiceNow applications, modules, and workflows to meet business requirements
- Implement and support ITSM processes including Incident, Problem, Change, and Knowledge management
- Integrate ServiceNow with external systems using REST/SOAP APIs, MID servers, and other tools
- Provide technical support and troubleshooting for ServiceNow-related issues
- Document and maintain technical documentation for ServiceNow configurations
- Analyze information from ITSM tools to recommend process improvements
This position requires 6-12 years of experience in IT service management and a strong understanding of ServiceNow ITSM modules. As an expert consultant, you will work closely with stakeholders to understand business needs and implement tailored solutions to optimize processes, leading to improved service delivery and user experience.
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