CRM Executive

21 hours ago


Viman Nagar Pune Maharashtra, India Stratexp Reality LLP Full time

**Job Title: CRM Executive**

**Company: STRATEXP REALITY LLP**

**Location: Pune**

**Employment Type: Full Time**

**Experience Required: 1-3 Years**

**Job Summary**:
STRATEXP REALITY LLP is seeking a proactive and detail-oriented CRM Executive to manage post-booking client interactions. The role involves maintaining customer relationships, coordinating payment follow-ups, managing slab-wise disbursement schedules, and assisting in agreement documentation to ensure a smooth customer experience.

**Key Responsibilities**:

- Act as the primary point of contact for clients after booking is completed.
- Follow up with clients for timely payments as per the agreed schedule.
- Coordinate slab-wise disbursement with clients and financial institutions.
- Ensure all required documents and agreements are signed and submitted on time.
- Maintain and update customer information accurately in the CRM system.
- Coordinate internally with sales, accounts, and legal teams for smooth processing.
- Handle customer queries and resolve concerns professionally and promptly.
- Prepare regular reports on customer payment status, pending documentation, and escalations.

**Qualifications**:

- Bachelor’s & Master’s degree in any discipline.
- Minimum 1 year of experience in CRM, customer service, or real estate coordination.

**Skills & Competencies**:

- Excellent verbal and written communication skills.
- Strong follow-up and coordination ability.
- Proficiency in MS Office (Excel, Word) and CRM tools.
- Ability to multitask and manage deadlines effectively.
- Positive, client-centric attitude with strong problem-solving skills.
- Knowledge of real estate industry norms and slab-wise disbursement processes is a plus.
- Well versed in English, Hindi & Marathi.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Leave encashment

Application Question(s):

- Are you currently residing or willing to relocate in Pune?

**Education**:

- Bachelor's (preferred)

**Experience**:

- CRM software: 1 year (preferred)

Work Location: In person


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