CRM Executive

8 hours ago

Moshi Pune Maharashtra, India Santiago Full time

**Customer Data Analysis**:
**Job Overview**:
The CRM Executive is responsible for supporting the CRM strategy by managing customer data, executing targeted campaigns, and ensuring seamless communication between the company and its customers. This role involves day-to-day management of the CRM system, customer data analysis, and collaboration with other departments to improve customer satisfaction and retention.

**Key Responsibilities**:
**CRM System Management**:

- Maintain and update the CRM system with accurate customer information.
- Ensure data integrity and manage regular data cleansing activities.
- Troubleshoot CRM issues and liaise with the IT department for system enhancements.

**Customer Data Analysis**:

- Analyze customer data to identify trends, preferences, and behaviors.
- Segment the customer base for targeted marketing campaigns.
- Generate reports on customer insights and campaign performance.

**Campaign Execution**:

- Monitor and measure the effectiveness of CRM campaigns, providing recommendations for improvement.
- Coordinate with the marketing team to ensure consistency in messaging across all customer touchpoints.

**Customer Communication**:

- Manage customer inquiries and feedback through the CRM system.
- Ensure timely and personalized communication with customers to enhance their experience.
- Collaborate with the customer support team to resolve customer issues and complaints.

**Collaboration and Support**:

- Work closely with the sales and marketing teams to align CRM activities with business goals.
- Provide training and support to staff on CRM tools and processes.
- Assist in the development of CRM policies and procedures to improve customer management.

**Qualifications**:

- **Education**: Bachelor’s degree in Marketing, Business Administration, or a related field.
- **Experience**: 1-3 years of experience in CRM, customer service, or a related role.

**Skills**:

- Proficiency in CRM software (e.g., Salesforce, HubSpot).
- Strong analytical skills with the ability to interpret customer data.
- Excellent communication and interpersonal skills.
- Detail-oriented with strong organizational skills.
- Ability to work collaboratively in a team environment.

**Key Competencies**:

- Customer-focused mindset
- Problem-solving abilities
- Data-driven decision-making
- Adaptability and flexibility
- Project management skills

**Job Types**: Full-time, Permanent

**Benefits**:

- Provident Fund

Ability to commute/relocate:

- Moshi, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- total work: 2 years (preferred)
- CRM software: 1 year (preferred)

Work Location: In person

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