CRM Executive

3 days ago

Viman Nagar Pune Maharashtra, India Happy square outsourcing company Full time

Coach Relationship Management:Measure the satisfaction level of coaches through surveys, aiming for a target score of 90% or higher.

The Net Promoter Score (NPS) measures client loyalty and satisfaction by asking how likely they are to recommend our services to others. Targeting an NPS score of 90% or above indicates a strong commitment to delivering exceptional client experiences and fostering long-term relationships.Performance Improvement Planning:
Implementation Rate of PIPs: Track the percentage of Performance Improvement Plans initiated for low-performing coaches, aiming for 100% implementation for identified cases.
Improvement in Coach Performance: Measure the percentage increase in performance metrics for coaches who have undergone PIPs, targeting a minimum improvement of 20% within a specified timeframe. Reporting and Communication:
Timeliness of Reports: Measure the percentage of performance reports delivered to stakeholders on time, targeting a rate of 95% or higher.Training and Development:
Workshop Participation Rate: Monitor the percentage of coaches attending training sessions and workshops, aiming for at least 80% participation.
Post-Training Evaluation Score: Collect feedback from coaches after training sessions, targeting an average score of 4.5 out of 5 for training effectiveness Goal Setting and Progress Tracking:
Goal Achievement Rate: Measure the percentage of coaches who meet their performance goals within the designated timeframe, targeting a rate of 75% or higher.
Progress Tracking Frequency: Track the number of progress check-ins conducted with coaches, aiming for at least one check-in per month for each coach.

**8770897078**

Pay: ₹35,000.00 - ₹50,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Performance bonus
- Yearly bonus

Application Question(s):

- Good organizational, communication, and problem-solving skills, with room for development.
- Proven Track Record in Relationship Management &
Strong Communication Skills:
terview also

**Location**:

- Viman Nagar, Pune, Maharashtra (required)

Work Location: In person

Application Deadline: 10/05/2025
Expected Start Date: 01/06/2025

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