Guest Relations Representative

3 days ago


Mumbai Maharashtra, India Perfect engineers & resources private limited Full time

Bachelor's degree in Hospitality, Customer Service, or related field
- 2+ years of experience in a similar role (hospitality, real estate, or customer service)

**Key Responsibilities**:

- Greet and assist residents, guests, and visitors in a professional and friendly manner.
- Manage the front desk and reception area, ensuring a neat and organized appearance.
- Respond to queries, concerns, and requests in a timely and efficient manner.
- Coordinate with internal teams (e.g., maintenance, security) to resolve resident issues.
- Organize and host community events, activities, and initiatives.
- Develop and maintain relationships with residents, understanding their needs and preferences.
- Provide information and support on property amenities, services, and local attractions.
- Ensure compliance with company policies, procedures, and safety protocols.
- Maintain accurate records and reports, including resident feedback and concerns.

**Requirements**:

- Bachelor's degree in Hospitality, Customer Service, or related field.
- 2+ years of experience in a similar role (hospitality, real estate, or customer service).
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong attention to detail and organizational skills.
- Proficiency in MS Office and property management software (desired).
- Flexibility to work varying shifts, including weekends and holidays (as required).

**Qualification:

- Any Bachelor degree**

**Salary:

- 30k - 35k per month**

**Relevant Experience:

- Hospitality / Hotel / Customer Services**

**Location:

- Worli ( Mumbai)**

Pay: ₹30,000.00 - ₹35,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person



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