Guest Service Representative

2 days ago


Mumbai, Maharashtra, India beBeeAmbassador Full time ₹ 10,00,000 - ₹ 15,00,000

Guest Service Representative

We are seeking a skilled Guest Service Representative to join our team.

About the Role:

The Guest Service Representative will be the first point of contact for guests, ensuring their stay is memorable and enjoyable. The successful candidate will evaluate occupancy levels, coordinate with departments, and manage guest requests to maintain optimal satisfaction.

Main Responsibilities:

  • Evaluate daily hotel occupancy and work closely with other departments to ensure exceptional guest service.
  • Manage and greet all guests, responding promptly to their needs and resolving any issues that may arise.
  • Perform check-in and check-out procedures using the Opera system with accuracy and efficiency.
  • Welcome and assist guests, answering inquiries and handling incoming calls in a professional manner.
  • Possess knowledge of emergency procedures and maintain accurate records of guest arrivals and departures.
  • Ensure compliance with key control policies and manage safe deposit boxes securely.
  • Coordinate with the concierge team to provide exceptional guest service and enhance the overall guest experience.
  • Maintain efficient room allocation and credit limit reports with precision and attention to detail.

Required Skills and Qualifications:

  • A pleasant personality and good appearance are essential for this role.
  • Excellent communication skills and a service-oriented approach are crucial for providing exceptional guest service.
  • Fluency in English (written and spoken) is mandatory, with preference given to candidates with Opera experience.
  • The ability to work on a shift basis is also required.


  • Mumbai, Maharashtra, India beBeeGuest Full time ₹ 60,94,771 - ₹ 96,51,698

    Job Title: Guest Services Associate">Job Summary:We are seeking a highly skilled and motivated Guest Services Associate to join our team. The successful candidate will be responsible for providing exceptional guest service, ensuring a seamless and enjoyable experience for our valued customers.">Responsibilities:


  • Mumbai, Maharashtra, India Artha Group Full time

    Role OverviewThis is a high-touch hospitality role crafted for professionals with a background in luxury hotels or private guest services. You will be responsible for the day-to-day hospitality experience for guests and leadership ensuring every welcome, refreshment, and room setup is seamless, elegant, and attentive. During office celebrations and events,...


  • Mumbai, Maharashtra, India Artha Group Full time

    Role Overview This is a high-touch hospitality role crafted for professionals with a background in luxury hotels or private guest services. You will be responsible for the day-to-day hospitality experience for guests and leadership ensuring every welcome, refreshment, and room setup is seamless, elegant, and attentive. During office celebrations and events,...


  • Mumbai, Maharashtra, India beBeeHospitality Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Description:">Process all guest arrivals by confirming reservations, assigning rooms, and issuing room keys.Handle various payment types including room charges, cash, checks, debit, or credit cards.Manage all check-outs, resolve any late or disputed charges, and ensure accurate reports.Answer and record all guest calls, messages, requests, questions, or...


  • Mumbai, Maharashtra, India beBeeHospitality Full time ₹ 1,04,000 - ₹ 1,30,878

    Hotel Receptionist Job DescriptionResort Receptionists are sought after to provide professional and guest-focused service at our hospitality establishment.The role involves managing daily front desk operations, ensuring smooth guest experiences, and coordinating with other teams for seamless delivery of quality services.Key Responsibilities:Welcome guests...


  • Mumbai, Maharashtra, India beBeeService Full time ₹ 3,75,000 - ₹ 7,50,000

    Customer Service RepresentativeWe are seeking a professional who can provide exceptional customer service in a fast-paced environment.Ensures guests have an excellent experience by being attentive to their needs and providing timely solutions to any issues that may arise.Handles guest complaints and inquiries in a courteous and efficient manner, always...


  • Mumbai, Maharashtra, India beBeeCustomer Full time ₹ 35,00,000

    Job Overview">Main Responsibilities: • Answer inbound calls and notify serving staff of guest reservations.• Establish a comprehensive database of guests.• Engage in cold calling to reach out to guests proactively.• Ensure seamless communication between serving staff and guests to guarantee exceptional service.About This Role:This is an exciting...


  • Mumbai, Maharashtra, India Parashar Hospitality Solutions Pvt Ltd Full time ₹ 2,50,000 - ₹ 3,50,000 per year

    Location: Khar road, MumbaiAbout the Role:We are looking for a warm, proactive, and customer-focused Guest Relation Manager to represent our fine-dine café and restaurant & bar as the face of our establishment. The role requires excellent communication skills, strong hospitality experience, and the ability to create memorable experiences for our guests.Key...


  • Navi Mumbai, Maharashtra, India beBeeGuestService Full time

    Job Title: Guest Service AssociateWe are seeking a detail-oriented and organized individual to fill the role of Guest Service Associate. The ideal candidate will be responsible for ensuring that all guests have a positive experience at our facility.Responsibilities:Reception and front desk duties, including answering phones and responding to emails;Managing...


  • Mumbai, Maharashtra, India beBeeleadership Full time ₹ 15,00,000 - ₹ 25,00,000

    Guest Services Manager PositionWe are seeking a highly skilled Guest Services Manager to join our team.Job OverviewThis is an exciting opportunity to work in a dynamic environment where you will play a key role in ensuring seamless and personalized guest experiences. As a Guest Services Manager, you will be responsible for managing daily reservations...