Guest Relations Manager

1 week ago

Mumbai, Maharashtra, India Parashar Hospitality Solutions Pvt Ltd Full time ₹ 3,15,000 - ₹ 4,20,000 per year

Location: Khar road, Mumbai

About the Role:

  • We are looking for a warm, proactive, and customer-focused Guest Relation Manager to represent our fine-dine café and restaurant & bar as the face of our establishment. The role requires excellent communication skills, strong hospitality experience, and the ability to create memorable experiences for our guests.

Key Responsibilities:

  • Welcome and greet all guests with warmth and professionalism.
  • Ensure exceptional guest experiences from arrival to departure.
  • Manage guest reservations, table allocations, and seating arrangements.
  • Build and maintain strong guest relationships, ensuring repeat business and customer loyalty.
  • Handle guest complaints and feedback with empathy and efficiency.
  • Coordinate with the operations, service, and kitchen teams to ensure smooth service flow.
  • Maintain knowledge of menu offerings, promotions, and events to guide guests effectively.
  • Supervise and train front-of-house team members on guest service standards.
  • Monitor ambiance, cleanliness, and overall presentation of the café/bar area.
  • Prepare daily guest reports and update management on guest preferences, VIPs, and special requests.

Requirements:

  • Bachelor's degree in Hospitality/Hotel Management or relevant field preferred.
  • Minimum 2–4 years of experience in guest relations/front office/restaurant management.
  • Strong interpersonal, communication, and problem-solving skills.
  • Well-groomed, professional appearance with a friendly personality.
  • Ability to remain calm and courteous under pressure.
  • Proficiency in MS Office and reservation management systems.
  • Flexible to work in shifts, weekends, and holidays.

*

Compensation & Benefits:

  • Competitive salary package.
  • Service charge and tips.
  • Complimentary meals (food provided).
  • Accommodation provided.
  • Growth opportunities within a dynamic hospitality group.
  • Supportive and vibrant work environment.

Job Type: Full-time

Pay: ₹25, ₹35,000.00 per month

Benefits:

  • Flexible schedule
  • Food provided

Experience:

  • Guest relations: 3 years (Preferred)

Language:

  • English (Required)

Work Location: In person

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