Guest Service Representative

3 days ago

Mumbai, Maharashtra, India Artha Group Full time

Role Overview

This is a high-touch hospitality role crafted for professionals with a background in luxury hotels or private guest services. You will be responsible for the day-to-day hospitality experience for guests and leadership ensuring every welcome, refreshment, and room setup is seamless, elegant, and attentive. During office celebrations and events, you will also own the setup, food arrangements, and service supervision to ensure a smooth, well-run experience from start to finish.

Location: Lower Parel, Mumbai (Full-Time, Onsite)

Contract Duration: 1 Year | Renewable based on performance

Key Responsibilities

Hospitality & Guest Experience

  • Greet and attend to high-profile guests, investors, and founders with polish and warmth
  • Prepare and serve beverages and refreshments during meetings and boardroom sessions
  • Set up meeting rooms in advance with care for seating, lighting, water, and cleanliness
  • Track guest preferences and dietary needs, ensuring discreet and thoughtful service

Food & Beverage Service

  • Oversee daily pantry operations and refreshment service for staff and management
  • Coordinate seamless food arrangements and service during office celebrations, events, and team lunches
  • Ensure professional-level presentation and cleanliness of all F&B setups
  • Handle beverage preparation (tea, coffee, water, juices) with elegance and hygiene

Pantry & Housekeeping Supervision

  • Maintain pantry cleanliness, inventory, and restocking of all items—including cutlery, crockery, trays, and glassware
  • Supervise housekeeping team to ensure meeting rooms, lounges, and hospitality zones are always clean and guest-ready
  • Place timely orders for supplies and raise alerts on breakages or inventory gaps
  • Ensure all service zones meet high standards of hygiene and upkeep

Skills & Experience

  • 2–4 years of experience in luxury hospitality, private concierge roles, or guest services
  • Fluent in English, with confident and respectful communication skills
  • Naturally warm, professional, and poised - presentable at all times
  • Attentive, proactive, and discreet - able to serve senior leaders and VIP guests without direction
  • Experienced with hygiene protocols, food service etiquette, and luxury environment standards
  • Comfortable managing service during high-traffic events or multi-room setups

Compensation: ₹4,00,000 per annum (₹33,333/month) + ₹50,000 annual retention bonus

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