Guest Service Representative

12 hours ago

Mumbai, Maharashtra, India beBeeHospitality Full time ₹ 1,04,000 - ₹ 1,30,878

Job Description:

">
  • Process all guest arrivals by confirming reservations, assigning rooms, and issuing room keys.
  • Handle various payment types including room charges, cash, checks, debit, or credit cards.
  • Manage all check-outs, resolve any late or disputed charges, and ensure accurate reports.
  • Answer and record all guest calls, messages, requests, questions, or concerns in a timely and professional manner.
  • Coordinate with Housekeeping to track the readiness of rooms for occupancy.
  • Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
  • Supply guests with directions and information regarding the property and local areas of interest.
  • Run daily reports on arrivals and departures, identify special requests, and verify report accuracy.
  • Complete designated cashier and closing reports in the computer system accurately and efficiently.
  • Cash personal checks and traveler's checks according to company policies.
  • Count bank funds at the beginning and end of each shift.
  • Balance and drop receipts according to Accounting specifications.
  • Maintain a safe working environment by adhering to safety and security protocols and reporting incidents to management.
  • Promote a positive work environment by maintaining confidentiality, protecting company assets, and adhering to quality assurance expectations.
  • Welcome and acknowledge all guests professionally, anticipate their needs, assist individuals with disabilities, and express genuine appreciation for their custom.
  • Utilize clear and professional communication skills when interacting with colleagues and answering telephones.
  • Develop and maintain positive working relationships with colleagues and contribute to a collaborative team environment.
  • Meet quality assurance standards and adapt to changing situations efficiently.
">

Required Skills and Qualifications:

">
  • Bachelor's degree or equivalent education preferred but not required.
  • No prior experience necessary, training provided.
  • No supervisory experience required.
  • Basic computer skills and ability to learn software applications quickly.
">

Benefits:

">

This is an excellent opportunity to join our hospitality team and develop your skills in customer service, communication, and teamwork.

">

Others:

">

Please note that this job description may be subject to change based on business needs. We are an equal opportunities employer and welcome applications from diverse candidates.

  • Guest Service Representative

    7 days ago

    Mumbai, Maharashtra, India beBeeGuest Full time ₹ 60,94,771 - ₹ 96,51,698

    Job Title: Guest Services Associate">Job Summary:We are seeking a highly skilled and motivated Guest Services Associate to join our team. The successful candidate will be responsible for providing exceptional guest service, ensuring a seamless and enjoyable experience for our valued customers.">Responsibilities:

  • Guest Service Representative

    5 days ago

    Mumbai, Maharashtra, India Artha Group Full time

    Role OverviewThis is a high-touch hospitality role crafted for professionals with a background in luxury hotels or private guest services. You will be responsible for the day-to-day hospitality experience for guests and leadership ensuring every welcome, refreshment, and room setup is seamless, elegant, and attentive. During office celebrations and events,...

  • Guest Service Representative

    3 days ago

    Mumbai, Maharashtra, India Artha Group Full time

    Role Overview This is a high-touch hospitality role crafted for professionals with a background in luxury hotels or private guest services. You will be responsible for the day-to-day hospitality experience for guests and leadership ensuring every welcome, refreshment, and room setup is seamless, elegant, and attentive. During office celebrations and events,...

  • Guest Service Liaison

    2 days ago

    Mumbai, Maharashtra, India beBeeCustomer Full time ₹ 35,00,000

    Job Overview">Main Responsibilities: • Answer inbound calls and notify serving staff of guest reservations.• Establish a comprehensive database of guests.• Engage in cold calling to reach out to guests proactively.• Ensure seamless communication between serving staff and guests to guarantee exceptional service.About This Role:This is an exciting...

  • Guest Service Associate

    1 week ago

    Navi Mumbai, Maharashtra, India beBeeGuestService Full time

    Job Title: Guest Service AssociateWe are seeking a detail-oriented and organized individual to fill the role of Guest Service Associate. The ideal candidate will be responsible for ensuring that all guests have a positive experience at our facility.Responsibilities:Reception and front desk duties, including answering phones and responding to emails;Managing...

  • Dynamic Guest Experience Coordinator

    4 days ago

    Mumbai, Maharashtra, India beBeeleadership Full time ₹ 15,00,000 - ₹ 25,00,000

    Guest Services Manager PositionWe are seeking a highly skilled Guest Services Manager to join our team.Job OverviewThis is an exciting opportunity to work in a dynamic environment where you will play a key role in ensuring seamless and personalized guest experiences. As a Guest Services Manager, you will be responsible for managing daily reservations...

  • Guest Service Associate F&b Service

    2 days ago

    Mumbai, Maharashtra, India NOVOTEL Full time

    Company Description Why work for Accor We are far more than a worldwide leader We welcome you as you are and you can find a job and brand that matches your personality We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities...

  • Customer Service Representative

    6 hours ago

    Mumbai, Maharashtra, India beBeeReception Full time ₹ 6,00,000 - ₹ 12,00,000

    Front Desk AssociateThe ideal candidate will be approachable proactive and detail-oriented with the ability to multitask in a dynamic environment while maintaining high standards of service.Key Responsibilities:Welcome guests with warmth and professionalism ensuring a positive first impression.Manage daily check-in and check-out processes accurately and...

  • Guest Relations Specialist

    5 days ago

    Mumbai, Maharashtra, India beBeeHospitality Full time ₹ 2,50,000 - ₹ 5,00,000

    Guest Relations SpecialistWe are seeking a skilled Guest Relations Specialist to join our dynamic team and embark on a rewarding career journey.Key Responsibilities:Training and Orientation: Participate in a structured training program that includes orientation to establishment policies, procedures, and service standards.Guest Interaction: Learn how to...

  • Guest Service Associate- Front Office

    2 days ago

    Mumbai, Maharashtra, India Marriott Full time

    Process all guest check-ins by confirming reservations assigning room and issuing and activating room key Process all payment types such as room charges cash checks debit or credit Process all check-outs including resolving any late and disputed charges Answer record and process all guest calls messages requests questions or concerns ...