Guest Relation Executive
14 hours ago
**Position Overview**
The Guest Relation Executive / Hostess will be the first point of contact for guests, ensuring a warm welcome, smooth seating arrangements, and excellent service coordination throughout their dining experience. The role demands excellent communication, grooming, and interpersonal skills to represent the brand in a professional and friendly manner.
**Key Responsibilities**
- **Guest Reception & Greeting**:
- Welcome guests warmly upon arrival.
- Maintain a friendly and approachable demeanor at all times.
- Escort guests to their tables and ensure they are comfortably seated.
- **Reservation Management**:
- Handle phone calls, online bookings, and walk-in guest inquiries.
- Maintain and update reservation logs and seating charts.
- Manage waiting lists effectively during peak hours.
- **Guest Experience & Coordination**:
- Liaise between guests and service staff to ensure smooth dining service.
- Address guest queries, concerns, or special requests promptly.
- Ensure VIP guests and repeat customers receive personalized service.
- **Presentation & Ambience**:
- Maintain cleanliness and organization of the reception/entrance area.
- Ensure menus, table setups, and guest areas are presentable.
- **Reporting & Feedback**:
- Collect guest feedback and share with the management team.
- Report any operational issues affecting guest experience.
**Skills & Qualifications**
- Minimum HSC or Bachelor’s Degree in Hospitality Management or related field preferred.
- Prior experience as a Hostess / Guest Relation Executive in restaurants or hotels.
- Excellent communication skills in English (knowledge of Hindi/Marathi is an added advantage).
- Well-groomed with a professional appearance.
- Strong organizational and multitasking abilities.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
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