Guest Relation Executive

2 days ago

Andheri Mumbai Maharashtra, India Peninsusla Redpine Hotel Full time

**Job Title: Guest Relation Executive (GRE)**

**Reports to: Front Office Manager/Guest Services Manager**

**Location: Peninsula Redpine Hotel, [Location]**

**Job Summary**:
**Key Responsibilities**:
1. Guest Interaction: Greet and welcome guests, anticipate their needs, and provide personalized service to ensure a memorable stay.

2. Guest Services: Coordinate with various departments to resolve guest issues, respond to guest requests, and provide information about hotel services and local attractions.

3. Relationship Building: Build strong relationships with guests, encourage loyalty, and promote the hotel's brand.

4. Feedback Collection: Collect feedback from guests, identify areas for improvement, and suggest enhancements to improve guest satisfaction.

5. Collaboration: Work closely with front office, housekeeping, and other departments to ensure seamless guest experiences.

6. Communication: Maintain effective communication with guests, colleagues, and management to ensure guest satisfaction and resolve issues promptly.

**Requirements**:
1. Education: Bachelor's degree in Hospitality, Hotel Management, or a related field.

2. Experience: Minimum 1-2 years of experience in a similar role, preferably in a luxury hotel (Fresher can Apply).

3. Skills:

- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution skills
- Ability to work in a fast-paced environment
- Proficiency in hotel management systems (PMS) and CRM software

4. Language: Fluency in English (additional languages an advantage)

**What We Offer**:
1. Competitive salary and benefits package

2. Opportunities for professional growth and development

3. Collaborative and dynamic work environment

4. Access to training and development programs

**If you're passionate about delivering exceptional guest experiences and building strong relationships, we'd love to hear from you**

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹18,000.00 - ₹22,000.00 per month

**Benefits**:

- Food provided
- Leave encashment
- Provident Fund

Work Location: In person

**Speak with the employer**
+91 9699765691

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