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Guest Relation Executive

2 weeks ago

Bandra Mumbai Maharashtra, India SPESHALLY NHS Full time

Title: Guest Relations Executive (GRE)Department

Location: Bandra

Reports To: Front Office Manager / Guest Relations Manager

Summary:
As a Guest Relations Executive (GRE), you will be the face of our hotel and the first point of contact for our guests. Your primary responsibility is to ensure every guest enjoys a memorable and seamless experience from check-in to check-out. You will handle guest queries, resolve complaints promptly, and go the extra mile to enhance guest satisfaction.

Key Responsibilities:
Welcome guests warmly upon arrival and ensure a smooth check-in and check-out process.

Anticipate and respond to guests’ needs and preferences in a personalized and timely manner.

Handle guest complaints professionally and efficiently, ensuring satisfaction and follow-up.

Maintain an up-to-date knowledge of hotel services, room rates, packages, and promotions.

Coordinate with other departments (Housekeeping, F&B, Concierge) to fulfill guest requests.

Qualifications:
Bachelors degree in Hospitality

Pay: ₹8,921.53 - ₹36,583.10 per month

Work Location: In person