Guest Relation Executive

15 hours ago

Mumbai Maharashtra, India Ode Spa Full time

Greet and welcome guests with a friendly and professional attitude.
- Manage guest check-in/check-out procedures efficiently.
- Maintain an up-to-date knowledge of all services, packages, and promotions.
- Coordinate with other departments to fulfill guest needs (e.g., housekeeping, spa, F&B).
- Respond to guest queries and complaints promptly and professionally.
- Maintain accurate guest records and ensure data confidentiality.
- Ensure the reception area is tidy and presentable at all times.
- Upsell services and products where appropriate to enhance guest experience.
- Follow standard operating procedures (SOPs) and ensure service quality standards are met.
- Collect feedback from guests and relay insights to management for service improvement.

**Key Requirements**:

- Proven work experience as a Guest Relations Executive or similar role.
- Excellent communication skills in English and local languages.
- Strong interpersonal and problem-solving abilities.
- Professional appearance and positive attitude.
- Proficiency in using MS Office and front desk systems (e.g., POS, CRM, etc.)
- Ability to handle pressure and work in a fast-paced environment.
- Minimum qualification: Graduate (Hospitality background preferred).

**Preferred Skills**:

- Customer-centric approach with attention to detail.
- Multilingual abilities are a plus.
- Prior experience in hospitality, spa, or wellness industry.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹23,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Application Question(s):

- 1-2 Yrs of Experience in Guest Relation Executive

Good Communication Skills
Location: Niranta Hotel, Mumbai
Any Graduation

Work Location: In person

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