Guest Relations Executive

3 days ago

Matunga Mumbai Maharashtra, India Unified Coffee Project Private Limited Full time

About the Role:
We’re looking for energetic and customer-focused Guest Relation Executives (GREs) to be the face of our brand. You’ll ensure guests receive a warm welcome, smooth service, and personalized attention throughout their experience.

Key Responsibilities:

- Greet guests warmly and assist with food menu or service-related queries
- Handle guest feedback and resolve concerns professionally
- Coordinate with kitchen and service teams to ensure seamless experience
- Upsell menu items and loyalty programs
- Maintain high standards of cleanliness and guest area presentation

Key Requirements:

- Strong communication and interpersonal skills
- Positive attitude, well-groomed appearance, and customer-first mindset
- Prior experience in cafes, hotels, or restaurants is a plus
- Ability to handle multiple guests and work under pressure

Experience required: 3 Years minimum

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Paid sick time

**Education**:

- Diploma (required)

**Experience**:

- Guest relations: 1 year (required)

Willingness to travel:

- 50% (preferred)

Work Location: In person

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