Guest Relations Executive

18 hours ago

Churchgate Mumbai Maharashtra, India Pebble Street Hospitality Pvt Ltd Full time

**Hiring for Guest Relations Executives, Hostess and Host for our specialty restaurant FOO Asian Tapas.**

A self-directed professional with a growth mind-set and hunger to take ownership of the guest experience.

**Position**:Hostess/ Guest Relations Executive

**Reports to**:Guest Relations Manager/ Restaurant Manager.

**Qualification**:Hospitality management or equivalent

**Experience**:1-3 Years

**Location**:Andheri.

**Job description**:

- Review arrival lists to welcome guests
- Attend to special guests and answer their inquiries
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers.
- Manage online & in person reservations.
- Offer assistance with certain tasks
- Address customer complaints and escalate to Restaurant Manager when needed.

**Preferred**:

- Familiarity with hospitality industry standards.
- Proficiency in English; knowledge of additional languages is a plus.
- Computer literacy.
- A customer-oriented and professional attitude.
- Proven experience in Guest Relations.
- An outgoing personality.
- Outstanding communication abilities.

**Benefits**: PF, Medical Insurance, Duty Meals

**Job Types**: Full-time, Permanent

**Benefits**:

- Food provided
- Health insurance
- Paid time off

Schedule:

- Rotational shift

Application Question(s):

- What is Your Date of Birth?
- What is your Highest Qualification?
- Years of experience in hospitality?
- Where do you reside

**Education**:

- Diploma (preferred)

Work Location: In person

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