Guest Relation Executive

7 days ago

Andheri Mumbai Maharashtra, India Peninsusla Redpine Hotel Full time

**Job Title: Guest Relations Executive (GRE)**

**Location: Mumbai - Andheri (East)**

***

**About Us**:
**We are Peninsula Redpine Hotel seeking a highly skilled and experienced Guest Relations Executive (GRE) to join our team. As a GRE, you will be responsible for providing exceptional guest experiences, ensuring that every guest feels valued, and anticipating their needs.**

**Job Summary**:
**Responsibilities**:

- Provide exceptional guest experiences, ensuring that every guest feels valued and appreciated
- Anticipate and meet guest needs, resolving complaints and concerns in a professional and courteous manner
- Collaborate with other departments, including Front Office, Housekeeping, and Food & Beverage, to ensure seamless service
- Develop and maintain relationships with repeat guests, ensuring that their preferences and needs are met
- Conduct guest interactions, including check-in, check-out, and during-stay interactions
- Maintain accurate records of guest interactions, preferences, and complaints
- Participate in daily operations meetings to review guest feedback and implement service improvements

**Requirements**:

- 2+ years of experience in a guest-facing role, preferably in a luxury hotel or resort
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment, prioritizing multiple tasks and guests
- Strong problem-solving and conflict resolution skills
- Ability to maintain confidentiality and handle sensitive guest information
- Proficiency in property management systems (PMS) and Microsoft Office
- Fluency in English; additional languages an asset

**Working Hours**:

- Rotating shifts, including mornings, evenings, and weekends
- Overtime may be required during peak periods
- **Benefits**:
Meal allowance, uniform, and opportunities for career growth and development

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹22,000.00 per month

**Benefits**:

- Food provided
- Leave encashment
- Provident Fund

Schedule:

- Rotational shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 9699765691

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